The massification of higher education in the UK: Aspects of service quality
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Abstract
Suggested Citation
DOI: 10.1080/0309877X.2014.1000280
Note: View the original document on HAL open archive server: https://audencia.hal.science/hal-01342553
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References listed on IDEAS
- Peter Elias & Kate Purcell, 2004. "Is Mass Higher Education Working? Evidence from the Labour Market Experiences of Recent Graduates," National Institute Economic Review, National Institute of Economic and Social Research, vol. 190(1), pages 60-74, October.
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- Loutfi Boulahlib & Noor Hazilah Abd Manaf & Izhairi Bt Ismail & Rafikul Islam, 2022. "Exploring Factors Influencing Academic Staff Attitude towards the Implementation of Total Quality Management (TQM) in Higher Education," International Journal of Human Resource Studies, Macrothink Institute, vol. 12(3), pages 98125-98125, December.
- Mendoza-Mendoza, Adel & Mendoza-Casseres, Daniel & De La Hoz-Domíngez, Enrique, 2024. "Comparison of industrial engineering programs in Colombia based on standardized test results," Evaluation and Program Planning, Elsevier, vol. 103(C).
- Freida Ozavize Ayodele & Liu Yao & Hasnah Binti Haron, 2018. "University Knowledge Management: Proposal for Broaden Integrative Perspective," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(03), pages 1-23, September.
- Nuri Mohamed M. Otman, 2020. "Quality of higher education and incidence of learning styles: A Review," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 9(3), pages 141-148, April.
- Padlee, Siti Falindah & Reimers, Vaughan & Mokhlis, Safiek & Anuar, Marhana Mohamed & Ahmad, Azlinzuraini, 2020. "Keep up the good work in research universities: An importance-performance analysis," Australasian marketing journal, Elsevier, vol. 28(2), pages 128-138.
- Sakir Cinkir & Sevgi Yildiz & Gul Kurum, 2022. "The Effect of Undergraduate Students’ Perceived Service Quality on Student Commitment," SAGE Open, , vol. 12(2), pages 21582440221, May.
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More about this item
Keywords
SERVQUAL; Higher education; Survey; Service quality;All these keywords.
NEP fields
This paper has been announced in the following NEP Reports:- NEP-EDU-2016-09-25 (Education)
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