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Drivers of banking consumers' cybersecurity behavior: Applying the extended protection motivation theory

Author

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  • Canitgia Tambariki

    (BINUS Business School Master Program, Bina Nusantara University, Jakarta, Indonesia Author-2-Name: Octavianie Bernadette Sondakh Author-2-Workplace-Name: BINUS Business School Doctor of Research in Management, Bina Nusantara University, Jakarta, Indonesia Author-3-Name: Virgino Agassie Dondokambey Author-3-Workplace-Name: BINUS Business School Doctor of Research in Management, Bina Nusantara University, Jakarta, Indonesia Author-4-Name: "Evelyn Hendriana" Author-4-Workplace-Name: "BINUS Business School Doctor of Research in Management, Bina Nusantara University, Jakarta, Indonesia " Author-5-Name: Author-5-Workplace-Name: Author-6-Name: Author-6-Workplace-Name: Author-7-Name: Author-7-Workplace-Name: Author-8-Name: Author-8-Workplace-Name:)

Abstract

" Objective - This study aims to analyze the relationships between perceived knowledge and protection habits on cybersecurity behavior among active mobile banking users in Indonesia. The research direction involves empirical testing, employing the protection motivation theory (PMT) to develop a mediating model encompassing threat appraisal and coping appraisal components. Methodology/Technique - A quantitative research approach was employed to examine the twelve hypotheses developed based on the extended PMT. An online survey could obtain 380 valid responses where the respondents were selected using a purposive sampling technique. Since this study extended the PMT, data was analyzed using PLS-SEM to maximize the predictive model. Findings - This study validated the protection motivation theory (PMT) by confirming the effect of all threat and coping appraisal components on protection behavior, except for perceived vulnerability. The results also reported a substantial impact of perceived knowledge and protection habits on cybersecurity behavior among active mobile banking users in Indonesia. Novelty - This research is one of a few studies that extend PMT by integrating perceived knowledge and protection habits to understand consumer behavior toward cybersecurity risk. Type of Paper - Empirical"

Suggested Citation

  • Canitgia Tambariki, 2024. "Drivers of banking consumers' cybersecurity behavior: Applying the extended protection motivation theory ," GATR Journals jmmr327, Global Academy of Training and Research (GATR) Enterprise.
    • Handle: RePEc:gtr:gatrjs:jmmr327
    DOI: https://doi.org/10.35609/jmmr.2024.9.1(1)
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    References listed on IDEAS

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    1. Merrill Warkentin & Allen C Johnston & Jordan Shropshire, 2011. "The influence of the informal social learning environment on information privacy policy compliance efficacy and intention," European Journal of Information Systems, Taylor & Francis Journals, vol. 20(3), pages 267-284, May.
    2. Li, Ling & He, Wu & Xu, Li & Ash, Ivan & Anwar, Mohd & Yuan, Xiaohong, 2019. "Investigating the impact of cybersecurity policy awareness on employees’ cybersecurity behavior," International Journal of Information Management, Elsevier, vol. 45(C), pages 13-24.
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    More about this item

    Keywords

    Cybersecurity behavior; Mobile banking; Perceived knowledge; Protection habit; protection Motivation theory (PMT).;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management

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