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Future Banking In Digital Transformation (DX) Dimension: A Literature Review

Author

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  • Yessie Fransiska Lydiana

    (School of Business and Management ITB, Indonesia Author-2-Name: Aurik Gustomo Author-2-Workplace-Name: School of Business and Management ITB, Indonesia Author-3-Name: Yuni Ros Bangun Author-3-Workplace-Name: School of Business and Management ITB, Indonesia Author-4-Name: Author-4-Workplace-Name: Author-5-Name: Author-5-Workplace-Name: Author-6-Name: Author-6-Workplace-Name: Author-7-Name: Author-7-Workplace-Name: Author-8-Name: Author-8-Workplace-Name:)

Abstract

" Objective - Customer changes in behaviour during the COVID-19 pandemic prompted banks to swiftly adopt digital transformation systems. Banks work towards a digitalisation of the industry by employing information technology in the financial sector. Methodology – The digital transformation brings opportunities as well as challenges. This study aims to enrich the study of DX, specifically in banking, by profiling future banking from the viewpoint of digital transformation. This study used the review method by consulting 21 articles that were complied with inclusion criteria. Findings – The findings showed that digital transformation has affected banking in some aspects, including the development of facility and equipment, application design, services and products, security and privacy protection, big data, policy and regulations, innovations, consumer satisfaction, as well as stock returns. Novelty – Based on this literature research, a future agenda can be prepared, including the drivers for future banking, the workforce profile for future banking, as well as the organization design for future banking. Type of Paper - Review"

Suggested Citation

  • Yessie Fransiska Lydiana, 2022. "Future Banking In Digital Transformation (DX) Dimension: A Literature Review ," GATR Journals jfbr199, Global Academy of Training and Research (GATR) Enterprise.
    • Handle: RePEc:gtr:gatrjs:jfbr199
    DOI: https://doi.org/10.35609/jfbr.2022.7.1(4)
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    References listed on IDEAS

    as
    1. Juliane Begenau & Maryam Farboodi & Laura Veldkamp, 2018. "Big Data in Finance and the Growth of Large Firms," Working Papers 18-08, New York University, Leonard N. Stern School of Business, Department of Economics.
    2. Juliane Begenau & Maryam Farboodi & Laura Veldkamp, 2018. "Big Data in Finance and the Growth of Large Firms," NBER Working Papers 24550, National Bureau of Economic Research, Inc.
    3. Juliane Begenau & Laura Veldkamp & Maryam Farboodi, 2018. "Big Data in Finance and the Growth of Large Firms," 2018 Meeting Papers 155, Society for Economic Dynamics.
    4. Begenau, Juliane & Farboodi, Maryam & Veldkamp, Laura, 2018. "Big data in finance and the growth of large firms," Journal of Monetary Economics, Elsevier, vol. 97(C), pages 71-87.
    5. Gozman, Daniel & Willcocks, Leslie, 2019. "The emerging Cloud Dilemma: Balancing innovation with cross-border privacy and outsourcing regulations," Journal of Business Research, Elsevier, vol. 97(C), pages 235-256.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Future Banking; Digital Transformation; Open Banking; Banking Transformation;
    All these keywords.

    JEL classification:

    • F65 - International Economics - - Economic Impacts of Globalization - - - Finance
    • G15 - Financial Economics - - General Financial Markets - - - International Financial Markets
    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages

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