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The emerging Cloud Dilemma: Balancing innovation with cross-border privacy and outsourcing regulations

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  • Gozman, Daniel
  • Willcocks, Leslie

Abstract

The pervasive adoption of outsourcing and Cloud technologies proceeds apace, but the challenges and risks inherent in Cloud arrangements are causing concern amongst regulators globally. How well prepared are financial services multinationals for regulatory compliance? Cloud based Fintech companies are disrupting traditional banking models, signaling that highly regulated firms must adopt Cloud technologies. The paper focuses on understanding specific risks in relation to Cloud adoption, and the regulations and penalties for non-compliance being put in place. From the findings, we theorize a framework for deciding when to engage strategically with, or avoid Cloud technologies. This helps executives balance the need to innovate with the need to manage compliance risk. We then detail emerging effective practices for managing Cloud based innovation on a sustainable basis. While we focus on global financial services, the analysis applies to all regulated industries, wherever Cloud based innovations impact materially on business-critical services.

Suggested Citation

  • Gozman, Daniel & Willcocks, Leslie, 2019. "The emerging Cloud Dilemma: Balancing innovation with cross-border privacy and outsourcing regulations," Journal of Business Research, Elsevier, vol. 97(C), pages 235-256.
    • Handle: RePEc:eee:jbrese:v:97:y:2019:i:c:p:235-256
    DOI: 10.1016/j.jbusres.2018.06.006
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    References listed on IDEAS

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    2. Caputo, Andrea & Pizzi, Simone & Pellegrini, Massimiliano M. & Dabić, Marina, 2021. "Digitalization and business models: Where are we going? A science map of the field," Journal of Business Research, Elsevier, vol. 123(C), pages 489-501.
    3. Maria Emilsson & Ulf Ernstson & Linn Gustavsson & Ann Svensson, 2020. "Sustainable Innovations in Small Enterprises for the Transformation of the Primary Healthcare Sector," Sustainability, MDPI, vol. 12(16), pages 1-19, August.
    4. Alaassar, Ahmad & Mention, Anne-Laure & Aas, Tor Helge, 2021. "Exploring a new incubation model for FinTechs: Regulatory sandboxes," Technovation, Elsevier, vol. 103(C).
    5. Centobelli, Piera & Cerchione, Roberto & Maglietta, Amedeo & Oropallo, Eugenio, 2023. "Sailing through a digital and resilient shipbuilding supply chain: An empirical investigation," Journal of Business Research, Elsevier, vol. 158(C).
    6. Ruchika Jain & Satinder Kumar & Kiran Sood & Simon Grima & Ramona Rupeika-Apoga, 2023. "A Systematic Literature Review of the Risk Landscape in Fintech," Risks, MDPI, vol. 11(2), pages 1-15, February.
    7. Choudhary, Priya & Thenmozhi, M., 2024. "Fintech and financial sector: ADO analysis and future research agenda," International Review of Financial Analysis, Elsevier, vol. 93(C).
    8. Marfri Gambal & Aleksandre Asatiani & Julia Kotlarsky, 2022. "Strategic Innovation Through Outsourcing: A Theoretical Review," Papers 2206.00982, arXiv.org.
    9. Aleksandr P. Alekseenko, 2022. "Privacy, Data Protection, and Public Interest Considerations for Fintech," Springer Books, in: Hung-Yi Chen & Pawee Jenweeranon & Nafis Alam (ed.), Global Perspectives in FinTech, chapter 0, pages 25-49, Springer.
    10. Yessie Fransiska Lydiana, 2022. "Future Banking In Digital Transformation (DX) Dimension: A Literature Review ," GATR Journals jfbr199, Global Academy of Training and Research (GATR) Enterprise.
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