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The External Communication in Organizational Performance at Court Of Justice

Author

Listed:
  • Aan Widodo

    (University of Bhayangkara Jakarta Raya, Jalan Harsono RM, 12140, South Jakarta, Indonesia Author-2-Name: Author-2-Workplace-Name: Author-3-Name: Author-3-Workplace-Name: Author-4-Name: Author-4-Workplace-Name: Author-5-Name: Author-5-Workplace-Name: Author-6-Name: Author-6-Workplace-Name: Author-7-Name: Author-7-Workplace-Name: Author-8-Name: Author-8-Workplace-Name:)

Abstract

"Objective - This study aims to explain is carried out to explain the external communication carried out at the Jakarta District Court and explain the community's perspective on the performance of the District Court. The concepts used are external communication and organizational performance. Methodology/Technique - This research uses a qualitative method with a Case Study approach. The researcher conducted interviews with 3 court officials, 2 court staff and observed the service process and court inquiries carried out. Researchers also conducted interviews with visitors and communication experts. Finding - The results of this study indicate that organizational communication in the District Court in Jakarta is still ineffective so it provides an overview of the organizational performance and aspects that need to be improved. Novelty - Improving services through external communication can improve court organizational performance. Type of Paper - Empirical"

Suggested Citation

  • Aan Widodo, 2022. "The External Communication in Organizational Performance at Court Of Justice," GATR Journals gjbssr610, Global Academy of Training and Research (GATR) Enterprise.
    • Handle: RePEc:gtr:gatrjs:gjbssr610
    DOI: https://doi.org/10.35609/gjbssr.2022.10.1(4)
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    References listed on IDEAS

    as
    1. Vicki McKinney & Kanghyun Yoon & Fatemeh “Mariam” Zahedi, 2002. "The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach," Information Systems Research, INFORMS, vol. 13(3), pages 296-315, September.
    2. Peterson, Warren & Gijsbers, Govert & Wilks, Michèle, 2003. "An Organizational Performance Assessment System for Agricultural Research Organizations: Concepts, Methods, and Procedures," ISNAR Archive 310698, CGIAR > International Food Policy Research Institute (IFPRI).
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    External Communication; Organizational Performance; Court of Justice; Communications;
    All these keywords.

    JEL classification:

    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • L1 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance
    • L16 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Industrial Organization and Macroeconomics; Macroeconomic Industrial Structure

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