Towards improved understanding of success criteria for telecoms billing & revenue management systems: from implementation to practical value
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DOI: 10.1057/s41272-018-00165-3
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- Vicki McKinney & Kanghyun Yoon & Fatemeh “Mariam” Zahedi, 2002. "The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach," Information Systems Research, INFORMS, vol. 13(3), pages 296-315, September.
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Keywords
Enterprise system success; Billing and revenue management system; DeLone and McLean IS Success Model; System success in telecom; Telecom billing systems;All these keywords.
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