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The Effect of People on the Supply Chain World: Some Overlooked Issues

Author

Listed:
  • Fawcett, Stanley E.

    (Brigham Young U)

  • Magnan, Gregory M.

    (Seattle U)

  • McCarter, Matthew W.

    (U of Illinois)

Abstract

Some scholars have been so blunt as to claim that information technology is the answer to all the problems facing supply chain managers. We posit that, although information technology integration is necessary for a supply chain to succeed, people are also crucial for supply chain management to succeed. We further propose that managers must take into consideration organizational culture and the education and training of employees to facilitate supply chain collaboration and success. We interviewed 51 senior-level supply chain managers across five channel positions. Findings support our position that management of people is crucial to supply chain integration, and is improved through an accommodating organizational culture. Also, from our findings, we supply a prescription for building supply chain cross-functional manager.

Suggested Citation

  • Fawcett, Stanley E. & Magnan, Gregory M. & McCarter, Matthew W., 2005. "The Effect of People on the Supply Chain World: Some Overlooked Issues," Working Papers 05-0118, University of Illinois at Urbana-Champaign, College of Business.
    • Handle: RePEc:ecl:illbus:05-0118
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    File URL: http://www.business.illinois.edu/Working_Papers/papers/05-0118.pdf
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    References listed on IDEAS

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    Cited by:

    1. E. Vanpoucke & A. Vereecke, 2007. "Creating Successful collaborative relationships," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 07/488, Ghent University, Faculty of Economics and Business Administration.
    2. Alfalla-Luque, Rafaela & Marin-Garcia, Juan A. & Medina-Lopez, Carmen, 2015. "An analysis of the direct and mediated effects of employee commitment and supply chain integration on organisational performance," International Journal of Production Economics, Elsevier, vol. 162(C), pages 242-257.
    3. Paula Camargo Fiorini & Charbel Jose Chiappetta Jabbour & Ana Beatriz Lopes de Sousa Jabbour & Gary Ramsden, 2022. "The human side of humanitarian supply chains: a research agenda and systematization framework," Annals of Operations Research, Springer, vol. 319(1), pages 911-936, December.

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