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Defining KPI sets for Industrial Research Organizations - A Performance Measurement Approach

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  • Samsonowa, Tatjana
  • Buxmann, Peter
  • Gerteis, Wolfgang

Abstract

In today's challenging economic climate it is more important than ever for companies to acquire comparable competitive advantage in their market. While previous research has investigated the performance measurement of R&D as a whole organization, very little research has been done into the performance management for just the research function itself. This, however, is of particular interest to larger organizations. This paper (1) introduces a framework for performance measurement for industrial research, and (2) presents a set of clusters, representing the content dimension for measuring research organizations. Based on the clusters, we were able to evaluate the extent to which performance measurement in practice in different companies can be compared. We discovered that the clusters follow a particular consistent distribution across organizations when the clusters are ranked by importance. For this empirical analysis, data was collected through in-depth case studies including more than 60 interviews and thorough document analyses.

Suggested Citation

  • Samsonowa, Tatjana & Buxmann, Peter & Gerteis, Wolfgang, 2009. "Defining KPI sets for Industrial Research Organizations - A Performance Measurement Approach," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 103155, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    • Handle: RePEc:dar:wpaper:103155
    Note: for complete metadata visit http://tubiblio.ulb.tu-darmstadt.de/103155/
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    Cited by:

    1. František Milichovský, 2017. "Effectiveness of Marketing Mix Activities in Engineering Companies in the Czech Republic," DANUBE: Law and Economics Review, European Association Comenius - EACO, issue 1, pages 45-55, March.
    2. Schönefeld, Carsten & Möller, Klaus & Engelhardt, Philipp, 2015. "Erfolgstreiber Innovationskennzahlen," Die Unternehmung - Swiss Journal of Business Research and Practice, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 69(3), pages 322-350.
    3. Milichovsky, Frantisek, 2015. "Measuring Indicators for Marketing Effectiveness in Czech Companies || Indicadores para medir la eficacia del marketing en las empresas checas," Revista de Métodos Cuantitativos para la Economía y la Empresa = Journal of Quantitative Methods for Economics and Business Administration, Universidad Pablo de Olavide, Department of Quantitative Methods for Economics and Business Administration, vol. 20(1), pages 3-24, December.

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