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Organizational Crises and Reactions from a Legitimacy Perspective - Results from Two Multiple-case Studies

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  • Heiko Breitsohl

    (Schumpeter School of Business and Economics University of Wuppertal)

Abstract

Organizational crises can be conceptualized as interactions between organizations and stake-holders around the breach and reestablishment of common norms and social codes, i.e. per-ceptions of legitimacy. This paper contributes to the understanding of organizational crises by exploring the roles of dimensions of legitimacy in organizational crises as well as the role of different reactions in the resolution of crises. Results of two qualitative multiple-case studies based on analyses of media reports are presented. They suggest that crises are indeed charac-terized by a loss in legitimacy, the specific dimensions depending on the type of crisis. More-over, results support the notion that the type as well as the timing of organizational reactions to crises is relevant to the effective handling of threatening events.

Suggested Citation

  • Heiko Breitsohl, 2009. "Organizational Crises and Reactions from a Legitimacy Perspective - Results from Two Multiple-case Studies," Schumpeter Discussion Papers sdp09007, Universitätsbibliothek Wuppertal, University Library.
    • Handle: RePEc:bwu:schdps:sdp09007
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    References listed on IDEAS

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    1. Blake E. Ashforth & Barrie W. Gibbs, 1990. "The Double-Edge of Organizational Legitimation," Organization Science, INFORMS, vol. 1(2), pages 177-194, May.
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