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Emotions Along the Design Thinking Process

In: Design Thinking Research

Author

Listed:
  • Benedikt Ewald

    (Hasso Plattner Institute for Digital Engineering)

  • Axel Menning

    (Hasso Plattner Institute for Digital Engineering)

  • Claudia Nicolai

    (Hasso Plattner Institute for Digital Engineering)

  • Ulrich Weinberg

    (Hasso Plattner Institute for Digital Engineering)

Abstract

The creative interaction of a team is where most of the innovation work in organizations happens nowadays. Yet the creative team is an exceptionally messy place in regard to socio-emotional interactions. Working creatively means constantly navigating and negotiating uncertainty and ambiguity, which, apart from constant procedural adaptations, both evokes and needs adequate responses on the socio-emotional level. In this chapter we want to introduce the most important socio-emotional factors for creative teamwork and how the emotional dynamics of the team is shaped by the different phases of the design thinking process. To this end we review automated text analysis of design thinking team meetings as a method to unobtrusively track emotional dynamics throughout the whole design process.

Suggested Citation

  • Benedikt Ewald & Axel Menning & Claudia Nicolai & Ulrich Weinberg, 2019. "Emotions Along the Design Thinking Process," Understanding Innovation, in: Christoph Meinel & Larry Leifer (ed.), Design Thinking Research, pages 41-60, Springer.
    • Handle: RePEc:spr:undchp:978-3-319-97082-0_3
    DOI: 10.1007/978-3-319-97082-0_3
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