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Leadership and Trust

In: Leadership Today

Author

Listed:
  • Michelle C. Bligh

    (Neoma Business School, Center for Leadership and Effective Organisations (CLEO))

Abstract

Trust is a dynamic, interpersonal link between people, with unique implications for the workplace. Trust is defined as an expectation or belief that one can rely on another person’s actions and words and that the person has good intentions to carry out their promises. Trust is most meaningful in situations in which one party is at risk or vulnerable to another party. For this reason, it becomes critical in relationships between leaders and followers, who by definition have different roles and different levels of status and power. This chapter explores the role of trust in the leadership relationship, the antecedents and consequences of trust in leader-follower relations, as well as the different outcomes that often result from trusting versus mistrusting relationships. In addition, we will consider situations where trust can act as an important buffer against negative workplace experiences. Finally, we will consider when and why leaders are more likely to trust their followers, the dynamic development of trust between leaders and followers, and mistrust. Because trust is a relational concept that occurs between people, both leaders and followers play an important role in creating and sustaining trusting relationships.

Suggested Citation

  • Michelle C. Bligh, 2017. "Leadership and Trust," Springer Texts in Business and Economics, in: Joan Marques & Satinder Dhiman (ed.), Leadership Today, chapter 2, pages 21-42, Springer.
    • Handle: RePEc:spr:sptchp:978-3-319-31036-7_2
    DOI: 10.1007/978-3-319-31036-7_2
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    Cited by:

    1. Volkan Ezcan & Jack Steven Goulding, 2022. "Offsite Sustainability—Disentangling the Rhetoric through Informed Mindset Change," Sustainability, MDPI, vol. 14(8), pages 1-27, April.
    2. Lei Hui & Sengphet Phouvong & Le Ba Phong, 2018. "Transformational Leadership Facilitates Innovation Capability: The Mediating Roles of Interpersonal Trust," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 9(3), pages 1-9, May.
    3. Hui Li & Nazir Sajjad & Qun Wang & Asadullah Muhammad Ali & Zeb Khaqan & Shafi Amina, 2019. "Influence of Transformational Leadership on Employees’ Innovative Work Behavior in Sustainable Organizations: Test of Mediation and Moderation Processes," Sustainability, MDPI, vol. 11(6), pages 1-21, March.
    4. Rami S. Al-Gharaibeh & Mostafa Z. Ali, 2022. "Knowledge Sharing Framework: a Game-Theoretic Approach," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(1), pages 332-366, March.
    5. Arindra Nath Mishra & Shayani Sengupta, 2024. "Discount Coupons Versus Trust and Satisfaction—Which is Better for M-Commerce?," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 49(1), pages 28-42, February.

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