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Business Process Analytics

In: Handbook on Business Process Management 2

Author

Listed:
  • Michael Mühlen

    (Stevens Institute of Technology)

  • Robert Shapiro

Abstract

Business Process Management systems (BPMS) are a rich source of events that document the execution of processes and activities within these systems. Business Process Management analytics is the family of methods and tools that can be applied to these event streams in order to support decision making in organizations. The analysis of process events can focus on the behavior of completed processes, evaluate currently running process instances, or focus on predicting the behavior of process instances in the future. This chapter provides an overview of the different methods and technologies that can be employed in each of these three areas of process analytics. We discuss the underlying format and types of process events as the common source of analytics information, present techniques for the aggregation and composition of these events, and outline methods that support backward- and forward-looking process analytics.

Suggested Citation

  • Michael Mühlen & Robert Shapiro, 2010. "Business Process Analytics," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, pages 137-157, Springer.
    • Handle: RePEc:spr:ihichp:978-3-642-01982-1_7
    DOI: 10.1007/978-3-642-01982-1_7
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    Citations

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    Cited by:

    1. Seppe K. L. M. vanden Broucke & Filip Caron & Jasmien Lismont & Jan Vanthienen & Bart Baesens, 2016. "On the gap between reality and registration: a business event analysis classification framework," Information Technology and Management, Springer, vol. 17(4), pages 393-410, December.
    2. Ng, S.C.H. & Ho, G.T.S. & Wu, C.H., 2023. "Blockchain-IIoT-big data aided process control and quality analytics," International Journal of Production Economics, Elsevier, vol. 261(C).
    3. Frederick, Jörg & Feuring, Sebastian & Köffer, Sebastian & Katschewitz, Stefan & Plattfaut, Ralf & Malsbender, Andrea & Voigt, Matthias & Niehaves, Björn & Becker, Jörg, 2012. "Studie: Insatz von BPM Suiten zur kollaborativen Dienstleistungsinnovation," Arbeitsberichte des Instituts für Wirtschaftsinformatik 134, University of Münster, Department of Information Systems.
    4. Bang Viet Nguyen & Frada Burstein & Julie Fisher, 2015. "Improving service of online health information provision: A case of usage-driven design for health information portals," Information Systems Frontiers, Springer, vol. 17(3), pages 493-511, June.

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