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Knowledge Engineering in Business Process Management

In: Handbook on Business Process Management 2

Author

Listed:
  • Dimitris Karagiannis

    (University of Vienna)

  • Robert Woitsch

Abstract

Business Process Management (BPM) is a commodity today after an evolution from the initial business process re-engineering in the 1980s to a well-established management approach. This chapter proposes three aspects of knowledge engineering (KE) in BPM. First, BPM can be seen as a domain itself focusing on the BP-framework that identifies the basic concepts of business model, domain, regulation, and model processing. Second, BPM needs to be applied by a management method. Third, BPM needs to be executed within an environment; hence, it is deployed. BPM can be the basic concept for corporate knowledge leading to knowledge-sensitive BPM. Studying the knowledge-sensitiveness according to the four dimensions (1) form, (2) content, (3) use, and (4) interpretation, KE and knowledge management support can be distinguished. In the following, the focus is on KE. KE in BP-frameworks can be established by models using the meta-model approach for integration. Knowledge-intensive actions within the BP-management method can be supported by KE techniques that are proposed on the basis of the results of demonstrations in research projects. The deployment of BPM within an execution environment that uses KE requires consideration of the KE concepts also in BPM. This chapter, therefore, argues to support BPM in the three areas, BP-framework, BP-management method, and BP-deployment. KE techniques are proposed, the experiences in the demonstration of research projects are described, and an outlook on the conceptual and technical integration, is given.

Suggested Citation

  • Dimitris Karagiannis & Robert Woitsch, 2010. "Knowledge Engineering in Business Process Management," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, pages 463-485, Springer.
    • Handle: RePEc:spr:ihichp:978-3-642-01982-1_22
    DOI: 10.1007/978-3-642-01982-1_22
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    Cited by:

    1. Wartika & Kridanto Surendro & Husni Satramihardja & Iping Supriana, 2015. "Business Process Improvement Conceptual Models to Improve the Efficiency of Power Consumption on Computer Use from the Perspective of Human Resources Performance," International Journal of Business and Administrative Studies, Professor Dr. Bahaudin G. Mujtaba, vol. 1(3), pages 99-106.

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