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Public Services Delivery

Author

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  • Anwar Shah

Abstract

The globalization of information-satellite TV, internet, phone and fax-serves to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly reduced if citizens are unable to measure their government's performance in a meaningful way, which is precisely the topic of this timely book. The abstract concept of "government performance" can only be an effective tool in public debate when there are concrete statistics measuring performance and benchmarks against which current indicators can be compared. This publication offers a comprehensive view of government performance measurement. The first part examines systems or frameworks for measuring the performance of government at the national level and at local levels of government. The second part of the book focuses on particular sectors that form the core of essential government services: health, education, welfare, waste disposal, and infrastructure. This book provides powerful tools to: a) development practitioners to evaluate projects, b) to policymakers to reform their government's policies, and c) to public interest groups that wish to pressure their government for improvements in government services.

Suggested Citation

  • Anwar Shah, 2005. "Public Services Delivery," World Bank Publications - Books, The World Bank Group, number 7424.
    • Handle: RePEc:wbk:wbpubs:7424
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    File URL: https://openknowledge.worldbank.org/bitstream/handle/10986/7424/343780PAPER0Pu101OFFICIAL0USE0ONLY1.pdf?sequence=1
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    References listed on IDEAS

    as
    1. Gramlich, Edward M, 1994. "Infrastructure Investment: A Review Essay," Journal of Economic Literature, American Economic Association, vol. 32(3), pages 1176-1196, September.
    2. Easterly, William & Rebelo, Sergio, 1993. "Fiscal policy and economic growth: An empirical investigation," Journal of Monetary Economics, Elsevier, vol. 32(3), pages 417-458, December.
    3. Blanca Sanchez‐Robles, 1998. "Infrastructure Investment And Growth: Some Empirical Evidence," Contemporary Economic Policy, Western Economic Association International, vol. 16(1), pages 98-108, January.
    4. Alicia H. Munnell, 1992. "Policy Watch: Infrastructure Investment and Economic Growth," Journal of Economic Perspectives, American Economic Association, vol. 6(4), pages 189-198, Fall.
    Full references (including those not matched with items on IDEAS)

    Citations

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    Cited by:

    1. Igor Shagalov, 2015. "The Interaction of Grassroots Communities and Local Authorities in Russia," HSE Working papers WP BRP 97/EC/2015, National Research University Higher School of Economics.
    2. Araz Taeihagh, 2017. "Crowdsourcing, Sharing Economies and Development," Journal of Developing Societies, , vol. 33(2), pages 191-222, June.
    3. Beatriz Cuadrado-Ballesteros & Noemí Mordán & Isabel-María García-Sánchez, 2014. "Is Local Financial Health Associated with Citizens’ Quality of Life?," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 119(2), pages 559-580, November.
    4. Kalonda-Kanyama, Isaac, 2012. "A new look at the effect of the determinants of government institutions: A cross-sectional analysis," MPRA Paper 47575, University Library of Munich, Germany.
    5. Shagalov, Igor, 2015. "The interaction of grassroots communities and local authorities in Russia," MPRA Paper 66141, University Library of Munich, Germany, revised 29 Jul 2015.
    6. Nicholas Charron, 2016. "Explaining the allocation of regional Structural Funds: The conditional effect of governance and self-rule," European Union Politics, , vol. 17(4), pages 638-659, December.
    7. Thaneshwar Bhusal & Keshav Kumar Acharya, 2024. "Five years of local democracy in federal Nepal (2017–2022)," Asia and the Pacific Policy Studies, Wiley Blackwell, vol. 11(2), May.
    8. Manmohan Agarwal & Sayan Samanta, 2006. "Structural adjustment, governance, economic growth and social progress," The Journal of International Trade & Economic Development, Taylor & Francis Journals, vol. 15(3), pages 387-401.
    9. Anwar Shah, 2006. "Fiscal decentralization and macroeconomic management," International Tax and Public Finance, Springer;International Institute of Public Finance, vol. 13(4), pages 437-462, August.
    10. Siudek, Tomasz & Zawojska, Aldona, 2014. "Quality of national governance and rural development: The case of the European Union countries," 2014 International Congress, August 26-29, 2014, Ljubljana, Slovenia 182793, European Association of Agricultural Economists.
    11. Ajay Gautam, 2020. "Role of Coordination in Effective Public Service Delivery System," Journal of Public Administration and Governance, Macrothink Institute, vol. 10(3), pages 158171-1581, December.
    12. Muhammad Usman Sikander & Syed Ahsan Ahmad Shah, 2010. "Inter-District Inequalities in Social Service Delivery: A Rationalised Approach towards Funds Disbursement," The Pakistan Development Review, Pakistan Institute of Development Economics, vol. 49(4), pages 881-899.

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