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Role of Coordination in Effective Public Service Delivery System

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  • Ajay Gautam

Abstract

Governance and delivery of public services are aimed at managing limited available resources to effectively deliver services to the citizens of a country. However, due to lack of coordination management, personal political gains and inclusion of politics, citizens are deprived of the required information and infrastructure. This deprivation not only results in economic losses but also causes deterioration of the state of social well-being. Indian public administration has suffered from the problem of coordination due to which in many aspects the objective of benefitting the citizens is not fulfilled. This study is focused on examining the role of coordination in the public service delivery system. By comparing the Indian public delivery service system with those of Uruguay and Georgia, this study reveals that presence of coordination among the organizations, agencies, and departments improves transparency, accessibility of information, institutional capacity, and innovativeness of a country. Hence, for effective delivery of public services to citizens, maintenance of coordination is essential.

Suggested Citation

  • Ajay Gautam, 2020. "Role of Coordination in Effective Public Service Delivery System," Journal of Public Administration and Governance, Macrothink Institute, vol. 10(3), pages 158171-1581, December.
    • Handle: RePEc:mth:jpag88:v:10:y:2020:i:3:p:158-171
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    References listed on IDEAS

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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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