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Kundenzufriedenheit im IT-Outsourcing
Editor
- Ferri Abolhassan(T-Systems International GmbH)
Abstract
Individual chapters are listed in the "Chapters" tab
Suggested Citation
DOI: 10.1007/978-3-658-04749-8
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Book Chapters
The following chapters of this book are listed in IDEAS- Ferri Abolhassan, 2014. "Einleitung: Kundenzufriedenheit im IT-Outsourcing – Das Optimum realisieren," Springer Books, in: Ferri Abolhassan (ed.), Kundenzufriedenheit im IT-Outsourcing, edition 127, chapter 1, pages 1-5, Springer.
- Andreas Zilch, 2014. "Quo vadis Kunde? Kundenzufriedenheit im Outsourcing – innovative Entwicklungen bis 2020," Springer Books, in: Ferri Abolhassan (ed.), Kundenzufriedenheit im IT-Outsourcing, edition 127, chapter 2, pages 9-19, Springer.
- Thomas Henke, 2014. "Der Kunde als Partner – höhere Kundenzufriedenheit durch kooperatives Zusammenarbeitsmodell," Springer Books, in: Ferri Abolhassan (ed.), Kundenzufriedenheit im IT-Outsourcing, edition 127, chapter 3, pages 21-30, Springer.
- Marco Dubanowski, 2014. "Kundenbeziehungen nachhaltig pflegen – Messung und Optimierung von Zufriedenheit und Loyalität," Springer Books, in: Ferri Abolhassan (ed.), Kundenzufriedenheit im IT-Outsourcing, edition 127, chapter 4, pages 31-38, Springer.
- Stephan Kasulke, 2014. "Continuous Improvement – Qualität optimieren und Kundenzufriedenheit garantieren," Springer Books, in: Ferri Abolhassan (ed.), Kundenzufriedenheit im IT-Outsourcing, edition 127, chapter 5, pages 41-52, Springer.
- Stefan Bucher, 2014. "Kundenzufriedenheit langfristig sicherstellen," Springer Books, in: Ferri Abolhassan (ed.), Kundenzufriedenheit im IT-Outsourcing, edition 127, chapter 6, pages 53-60, Springer.
- Marco Dubanowski, 2014. "Höchstes Niveau auf allen Ebenen – Qualitätssicherung durch Supplier Management," Springer Books, in: Ferri Abolhassan (ed.), Kundenzufriedenheit im IT-Outsourcing, edition 127, chapter 7, pages 61-69, Springer.
- Rolf-Jochen Müller-Bruverius, 2014. "Große Kunden, große Herausforderungen? Kundenzufriedenheit beginnt beim Vertriebsprozess," Springer Books, in: Ferri Abolhassan (ed.), Kundenzufriedenheit im IT-Outsourcing, edition 127, chapter 8, pages 73-81, Springer.
- Philipp Steffen, 2014. "Auch morgen noch erfolgreich sein – mit dem Customer Dashboard die eigene Leistungsfähigkeit für alle Kunden einheitlich und transparent messbar machen," Springer Books, in: Ferri Abolhassan (ed.), Kundenzufriedenheit im IT-Outsourcing, edition 127, chapter 9, pages 83-89, Springer.
- Jörn Kellermann, 2014. "Kunden Sicherheit geben – zuverlässiges und sicheres Cloud Computing," Springer Books, in: Ferri Abolhassan (ed.), Kundenzufriedenheit im IT-Outsourcing, edition 127, chapter 10, pages 91-104, Springer.
- Jens Rüster, 2014. "Andere Länder, andere Anforderungen? – Servicequalität weltweit sicherstellen," Springer Books, in: Ferri Abolhassan (ed.), Kundenzufriedenheit im IT-Outsourcing, edition 127, chapter 11, pages 107-114, Springer.
- Karsten Kollat & Wolfgang Kemna, 2014. "Outsourcing auf dem amerikanischen Kontinent – eine Alternative zu Indien und China," Springer Books, in: Ferri Abolhassan (ed.), Kundenzufriedenheit im IT-Outsourcing, edition 127, chapter 12, pages 115-123, Springer.
- Graham Marr, 2014. "Vielfalt als Chance begreifen – 11 Punkte, an die IT-Service-Provider denken sollten, wenn sie in der APAC-Region erfolgreich sein möchten," Springer Books, in: Ferri Abolhassan (ed.), Kundenzufriedenheit im IT-Outsourcing, edition 127, chapter 13, pages 125-134, Springer.
- Stefan Würdig, 2014. "Kundenzufriedenheit braucht mehr als ein funktionsfähiges Produkt – Case Study „Gemeinsame Entwicklung einer Lösung für das Ground Handling am Flughafen“," Springer Books, in: Ferri Abolhassan (ed.), Kundenzufriedenheit im IT-Outsourcing, edition 127, chapter 14, pages 137-145, Springer.
- Johan du Plessis, 2014. "Outsourcing – Ohne Vertrauen geht es nicht," Springer Books, in: Ferri Abolhassan (ed.), Kundenzufriedenheit im IT-Outsourcing, edition 127, chapter 15, pages 147-155, Springer.
- Ferri Abolhassan, 2014. "Fazit und Ausblick," Springer Books, in: Ferri Abolhassan (ed.), Kundenzufriedenheit im IT-Outsourcing, edition 127, chapter 16, pages 159-162, Springer.
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