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Action-Based Quality Management
Editor
- Marta Peris-Ortiz(Universitat Politècnica de València)José Álvarez-García(University of Extremadura Faculty of Business Studies and Tourism)
Abstract
Individual chapters are listed in the "Chapters" tab
Suggested Citation
DOI: 10.1007/978-3-319-06453-6
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Book Chapters
The following chapters of this book are listed in IDEAS- Juan José Tarí & José F. Molina-Azorín & Jorge Pereira-Moliner & María D. López-Gamero & Eva M. Pertusa-Ortega, 2014. "Quality Management and Performance in the Hotel Industry: A Literature Review," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García (ed.), Action-Based Quality Management, edition 127, chapter 0, pages 1-12, Springer.
- Tomas Gonzalez Cruz & Fernando J. Garrigos-Simon & Sonia Cruz Ros & Yeamduan Narangajavana, 2014. "Two Views for Understanding How TQM Fosters Learning and Value Innovation: Absorptive Capabilities and Action-Based Management," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García (ed.), Action-Based Quality Management, edition 127, chapter 0, pages 13-25, Springer.
- María Cruz del Río Rama & José Álvarez García & Carlos Rueda-Armengot & José Luís Coca Pérez, 2014. "An Application of SERVQUAL Model in Termas of Chaves," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García (ed.), Action-Based Quality Management, edition 127, chapter 0, pages 27-41, Springer.
- Maria Moreno-Mas & Sofia Estelles-Miguel & Jose Maria Merigo & Encarnación González-Vázquez, 2014. "Management by Processes: An Effective Tool for Employee Motivation," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García (ed.), Action-Based Quality Management, edition 127, chapter 0, pages 43-51, Springer.
- Natalia López-Mosquera García & Marta Peris-Ortiz & José Álvarez García, 2014. "Eco-Management and Audit Scheme: Effects on the Profitability of Their Adherence," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García (ed.), Action-Based Quality Management, edition 127, chapter 0, pages 53-65, Springer.
- Jorge Novas & Margarida Saraiva, 2014. "An Integrated View of the Use of Quality Cost Information, the Improvement of the Quality Management System and Effects on Performance: A Study in Portuguese Companies," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García (ed.), Action-Based Quality Management, edition 127, chapter 0, pages 67-81, Springer.
- Rafael Periañez-Cristobal & Arturo Calvo-Mora & Antonio Navarro-García, 2014. "Processes Approach, Quality Management and Key Business Results," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García (ed.), Action-Based Quality Management, edition 127, chapter 0, pages 83-96, Springer.
- Amable Juárez-Tárraga & Jose Miguel Albarracin-Guillem & Marta Palmer-Gato & Juan A. Marin-Garcia, 2014. "Quality Management Systems ISO 9901 and the Use of High Involvement Work Practices," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García (ed.), Action-Based Quality Management, edition 127, chapter 0, pages 97-113, Springer.
- Merce Bernardo & Alexandra Simon, 2014. "Implementing Multiple Management Systems: Is It Sustainable?," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García (ed.), Action-Based Quality Management, edition 127, chapter 0, pages 115-125, Springer.
- Francisco J. Carmona-Márquez & Antonio G. Leal-Millán & Adolfo E. Vázquez-Sánchez & Antonio L. Leal-Rodríguez, 2014. "The Impact of TQM Critical Success Factors on Business Performance. The Mediating Role of Implementation Factors in Linking Enabler and Instrumental Factors," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García (ed.), Action-Based Quality Management, edition 127, chapter 0, pages 127-141, Springer.
- Paula Fernandes & Rui Lopes & Fátima Silva, 2014. "Student Perception of Quality in Higher Education Institutions," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García (ed.), Action-Based Quality Management, edition 127, chapter 0, pages 143-155, Springer.
- Antonio Alonso-Gonzalez & Vicent Almenar-Llongo & Marta Peris-Ortiz, 2014. "Optimisation Methodology Based on Genetic Algorithms to Increase the Quality and Performance in Autotrading Robots," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García (ed.), Action-Based Quality Management, edition 127, chapter 0, pages 157-173, Springer.
- Ignacio Gil-Pechuán & Patrick Pullicino & M. Pilar Conesa García, 2014. "Implementation Methodology of Effective Governance to Ensure the Quality of IT Service," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García (ed.), Action-Based Quality Management, edition 127, chapter 0, pages 175-192, Springer.
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