Service Management
Author
Abstract
Individual chapters are listed in the "Chapters" tab
Suggested Citation
DOI: 10.1007/978-3-030-52060-1
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Book Chapters
The following chapters of this book are listed in IDEAS- John R. Bryson & Jon Sundbo & Lars Fuglsang & Peter Daniels, 2020. "Reading and Managing Service Businesses," Springer Books, in: Service Management, edition 1, chapter 1, pages 1-20, Springer.
- John R. Bryson & Jon Sundbo & Lars Fuglsang & Peter Daniels, 2020. "Service Research and Service Theory," Springer Books, in: Service Management, edition 1, chapter 2, pages 21-39, Springer.
- John R. Bryson & Jon Sundbo & Lars Fuglsang & Peter Daniels, 2020. "Business Models and Service Strategy," Springer Books, in: Service Management, edition 1, chapter 3, pages 41-59, Springer.
- John R. Bryson & Jon Sundbo & Lars Fuglsang & Peter Daniels, 2020. "Techno Service Worlds? Digitization of Service Businesses," Springer Books, in: Service Management, edition 1, chapter 4, pages 61-85, Springer.
- John R. Bryson & Jon Sundbo & Lars Fuglsang & Peter Daniels, 2020. "Service Operations and Productivity," Springer Books, in: Service Management, edition 1, chapter 5, pages 87-104, Springer.
- John R. Bryson & Jon Sundbo & Lars Fuglsang & Peter Daniels, 2020. "Service Personnel and Their Management," Springer Books, in: Service Management, edition 1, chapter 6, pages 105-128, Springer.
- John R. Bryson & Jon Sundbo & Lars Fuglsang & Peter Daniels, 2020. "Process and Product Innovation in Service Businesses," Springer Books, in: Service Management, edition 1, chapter 7, pages 129-146, Springer.
- John R. Bryson & Jon Sundbo & Lars Fuglsang & Peter Daniels, 2020. "Customer First: Understanding Customers," Springer Books, in: Service Management, edition 1, chapter 8, pages 147-163, Springer.
- John R. Bryson & Jon Sundbo & Lars Fuglsang & Peter Daniels, 2020. "Marketing Services," Springer Books, in: Service Management, edition 1, chapter 9, pages 165-180, Springer.
- John R. Bryson & Jon Sundbo & Lars Fuglsang & Peter Daniels, 2020. "Internationalizing Service Businesses," Springer Books, in: Service Management, edition 1, chapter 10, pages 181-202, Springer.
- John R. Bryson & Jon Sundbo & Lars Fuglsang & Peter Daniels, 2020. "Supply Chains and Logistics Services," Springer Books, in: Service Management, edition 1, chapter 11, pages 203-221, Springer.
- John R. Bryson & Jon Sundbo & Lars Fuglsang & Peter Daniels, 2020. "Servitization and Manufacturing Companies," Springer Books, in: Service Management, edition 1, chapter 12, pages 223-238, Springer.
- John R. Bryson & Jon Sundbo & Lars Fuglsang & Peter Daniels, 2020. "Measuring Company Performance and Customer Satisfaction," Springer Books, in: Service Management, edition 1, chapter 13, pages 239-259, Springer.
- John R. Bryson & Jon Sundbo & Lars Fuglsang & Peter Daniels, 2020. "Reading and Managing Service Businesses: An Integrated Case Study Approach," Springer Books, in: Service Management, edition 1, chapter 14, pages 261-278, Springer.
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