IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-030-52060-1_3.html
   My bibliography  Save this book chapter

Business Models and Service Strategy

In: Service Management

Author

Listed:
  • John R. Bryson

    (The University of Birmingham)

  • Jon Sundbo

    (Roskilde University)

  • Lars Fuglsang

    (Roskilde University)

  • Peter Daniels

    (The University of Birmingham)

Abstract

The chapter explores strategy and development as part of the ongoing debate on business models. The business model approach provides a useful structure for comparing the three different, but linked, elements of a business model—value propositions, value networks and value-capturing mechanisms. Disruptive innovation can occur anywhere within or between these three elements. Disruptive innovation continues to transform service businesses by destroying existing business models and via the development of new business models. The pace of disruption continues to increase, reflecting an escalation in the velocity of change. Central to the development of new service-based business models are innovations in monetarization or in revenue or value capture mechanisms. Multi-sided business models, or triadic business models, represent one form of innovative value capture based on the monetarization of derivative currencies. This, however, is only one form. Globalization has led to intensified competition that has driven innovation in business models but also service operations.

Suggested Citation

  • John R. Bryson & Jon Sundbo & Lars Fuglsang & Peter Daniels, 2020. "Business Models and Service Strategy," Springer Books, in: Service Management, edition 1, chapter 3, pages 41-59, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-52060-1_3
    DOI: 10.1007/978-3-030-52060-1_3
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-030-52060-1_3. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.