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Internationalizing Service Businesses

In: Service Management

Author

Listed:
  • John R. Bryson

    (The University of Birmingham)

  • Jon Sundbo

    (Roskilde University)

  • Lars Fuglsang

    (Roskilde University)

  • Peter Daniels

    (The University of Birmingham)

Abstract

Reading service businesses involves understanding the contributions that they make to internationalization. The service sector is a large and growing contributor to international trade and to internationalization. The cross-border provision of services varies by service sub-sector and product. Services businesses play two roles in the on-going development of global economic activity. First, they are internationalizing by foreign direct investment (FDI), mergers and acquisitions (M&A) and by developing approaches to service delivery to meet the needs of clients in many different locations. This reflects different forms of direct internationalization in which services are locally produced and consumed or exported or indirect internationalization in which services are embedded and exported within physical goods and within other services. Second, service businesses provide the supporting service infrastructure to support trade and FDI in goods, raw materials and in the provision of other services. This chapter explores the internationalization of services focusing on direct internationalization via FDI, exports and the movement of service providers and consumers.

Suggested Citation

  • John R. Bryson & Jon Sundbo & Lars Fuglsang & Peter Daniels, 2020. "Internationalizing Service Businesses," Springer Books, in: Service Management, edition 1, chapter 10, pages 181-202, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-52060-1_10
    DOI: 10.1007/978-3-030-52060-1_10
    as

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