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Effective Complaint Management

Author

Listed:
  • Bernd Stauss

    (Catholic University of Eichstätt-Ingolstadt)

  • Wolfgang Seidel

    (servmark consultancy)

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Suggested Citation

  • Bernd Stauss & Wolfgang Seidel, 2019. "Effective Complaint Management," Management for Professionals, Springer, edition 2, number 978-3-319-98705-7, December.
    • Handle: RePEc:spr:mgmtpr:978-3-319-98705-7
    DOI: 10.1007/978-3-319-98705-7
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