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Handbook of Service Experience

Editor

Listed:
  • Per Kristensson
  • Lars Witell
  • Mohamed Zaki

Abstract

This prescient Handbook adopts an overarching perspective on service experiences in business contexts. Incorporating up-to-date research and empirical case studies, chapters focus on customer experience design, innovation and management in the digital era.

Individual chapters are listed in the "Chapters" tab

Suggested Citation

  • Per Kristensson & Lars Witell & Mohamed Zaki (ed.), 2025. "Handbook of Service Experience," Books, Edward Elgar Publishing, number 21900.
    • Handle: RePEc:elg:eebook:21900
    as

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    File URL: https://www.elgaronline.com/view/book/9781035300198/9781035300198.xml
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    Book Chapters

    The following chapters of this book are listed in IDEAS

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