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Volunteer service experiences: the case of senior tour guides

In: Handbook of Service Experience

Author

Listed:
  • Kunio Shirahada
  • Alan Wilson

Abstract

This chapter discusses volunteer service experiences. In service work, volunteers contribute to the co-production of a service and thus may co-create value through it. They play the role of service providers to beneficiaries, while they are also consumers of service experiences, actively seeking their own well-being in the service process. This duality is associated with motivation and engagement in service work and can lead to value co-creation and unintended value co-destruction. This chapter broadens our understanding of service experiences by describing this phenomenon based on a case study of senior volunteers.

Suggested Citation

  • Kunio Shirahada & Alan Wilson, 2025. "Volunteer service experiences: the case of senior tour guides," Chapters, in: Per Kristensson & Lars Witell & Mohamed Zaki (ed.), Handbook of Service Experience, chapter 27, pages 379-395, Edward Elgar Publishing.
    • Handle: RePEc:elg:eechap:21900_27
    as

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    File URL: https://www.elgaronline.com/doi/10.4337/9781035300198.00038
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