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Partner, master, or servant? How older adults experience their relationship with socially assistive robots

In: Handbook of Service Experience

Author

Listed:
  • Bente Peusen
  • Kars Mennens
  • Dominik Mahr

Abstract

As our population ages and healthcare resources become scarce, service robots are increasingly seen as a potential solution to alleviate the pressure on elderly care systems. However, little is known about how older adults experience their interactions and relationships with these robots. This chapter addresses this gap by presenting a longitudinal field study of eight older adults and their relationship with a socially assistive robot, which is a specific type of service robot. Through our research, we identified three distinct types of relationships that older adults established with the robot: a disrupted, a master-servant, or a partner relationship. By uncovering the nuanced and diverse way older adults experience their relationships with service robots, we contribute to the service robot literature and offer recommendations for service robot designers and managers of elderly care services.

Suggested Citation

  • Bente Peusen & Kars Mennens & Dominik Mahr, 2025. "Partner, master, or servant? How older adults experience their relationship with socially assistive robots," Chapters, in: Per Kristensson & Lars Witell & Mohamed Zaki (ed.), Handbook of Service Experience, chapter 12, pages 162-175, Edward Elgar Publishing.
    • Handle: RePEc:elg:eechap:21900_12
    as

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    File URL: https://www.elgaronline.com/doi/10.4337/9781035300198.00020
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