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Research Handbook on Services Management
Editor
Listed:
- Mark M. Davis
Abstract
This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field.
Individual chapters are listed in the "Chapters" tab
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Book Chapters
The following chapters of this book are listed in IDEAS- Uday M. Apte & Uday S. Karmarkar & Hiranya K. Nath, 2022. "Strategy in information intensive services," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 1, pages 2-22, Edward Elgar Publishing.
- Ornella Benedettini & Christian Kowalkowski, 2022. "Servitization and innovation strategy - the trade-off between product RD and service investments," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 2, pages 23-35, Edward Elgar Publishing.
- Huiling Huang & Stephanie Q. Liu & Jay Kandampully, 2022. "Understanding scarcity strategies in service firms," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 3, pages 36-53, Edward Elgar Publishing.
- Uzay Damali & Enrico Secchi & Stephen S. Tax & Jeff Kessler, 2022. "Adopting a low-contact, high-focus healthcare service strategy in the era of pandemics," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 4, pages 54-69, Edward Elgar Publishing.
- Fengjie Pan & Rohit Verma, 2022. "Service innovation process in creative-intensive business services organizations," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 5, pages 71-87, Edward Elgar Publishing.
- Birgit Mager & Tina Weisser, 2022. "Service design: managing services as a way of designing," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 6, pages 88-102, Edward Elgar Publishing.
- Ralph D. Badinelli, 2022. "Service support systems for ecostructuring decision support," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 7, pages 103-116, Edward Elgar Publishing.
- Michael Dixon & David Rea & Liana Victorino & Craig Froehle, 2022. "Perceived justice and control of priority lines," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 8, pages 117-127, Edward Elgar Publishing.
- Karla Cabrera & Javier Reynoso, 2022. "Co-creating services at the Base of the Pyramid (BoP): the role of bricolage," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 9, pages 128-142, Edward Elgar Publishing.
- Richard B. Chase & Douglas M. Stewart, 2022. "Failsafing service quality," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 10, pages 143-152, Edward Elgar Publishing.
- Gang Li & Joy M. Field & Mark M. Davis, 2022. "Customer-focused service design for faster and more efficient services," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 11, pages 153-164, Edward Elgar Publishing.
- Vijay Mehrotra & Krishnamoorthy Subramanian, 2022. "Customer success management," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 12, pages 166-179, Edward Elgar Publishing.
- Richard Metters, 2022. "Culture and religion in service provision," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 13, pages 180-193, Edward Elgar Publishing.
- Xin Ding, 2022. "Are tech-savvy users more likely to use technology? An examination of market entry and customer experience," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 14, pages 194-210, Edward Elgar Publishing.
- Sanjeev Bordoloi, 2022. "Implications of COVID-19 on operations in healthcare services," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 15, pages 212-230, Edward Elgar Publishing.
- Ana Carolina Honda & Raquel Mizuki Eguchi Yoshida & Mateus CecÃlio Gerolamo & Jeanne Liliane Marlene Michel & Mark M. Davis, 2022. "Applying Lean healthcare in a non-profit hospital in Brazil," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 16, pages 231-245, Edward Elgar Publishing.
- Jorge Grenha Teixeira & Vera Miguéis & Henriqueta Nóvoa & João Falcão e Cunha, 2022. "Service science in a world flooded with data," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 17, pages 247-262, Edward Elgar Publishing.
- Ronald Klimberg, 2022. "The evolution of business analytics and their impact on the service industry," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 18, pages 263-274, Edward Elgar Publishing.
- Jie J. Zhang & Spring H. Han & Rohit Verma, 2022. "Text analytics of service customer reviews and feedback: understanding customers emotions and cognition in the hospitality industry," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 19, pages 275-294, Edward Elgar Publishing.
- Stefanie Paluch & Jochen Wirtz & Werner H. Kunz, 2022. "The service robot revolution," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 20, pages 296-308, Edward Elgar Publishing.
- Andrea Ruggiero & Dominik Mahr & Gaby Odekerken-Schröder & Tiziana Russo Spena & Cristina Mele, 2022. "Companion robots for well-being: a review and relational framework," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 21, pages 309-330, Edward Elgar Publishing.
- Lina Zhong & Rohit Verma, 2022. "Rise of humanoid robots in hospitality services," Chapters, in: Mark M. Davis (ed.), Research Handbook on Services Management, chapter 22, pages 331-345, Edward Elgar Publishing.
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Keywords
Business and Management; Economics and Finance;Statistics
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