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The Propensity to Use FinTech: Input from Bankers in the Kingdom of Bahrain

Author

Listed:
  • Anjum Razzaque

    (Management Information Department, College of Business and Finance, Ahlia University, Bahrain)

  • Richard Thomas Cummings

    (College of Business and Finance, Ahlia University, Bahrain)

  • Magdalena Karolak

    (College of Humanities and Social Sciences, Zayed University, UAE)

  • Allam Hamdan

    (College of Business and Finance, Ahlia University, Bahrain)

Abstract

This study aims to assess why users are willing/hesitant to continue using FinTech services based on their perceived benefits and risks pertaining to the use of FinTech technology. Data was collected, using an adopted survey instrument, from bankers based in Bahrain, the financial and FinTech hub of the Middle East. Data analysis was applied to assess the reliability and validity of this study’s conceptual model along with its nine hypotheses with 374 valid responses subsequently being analysed using multiple regression via SPSS version 23. The empirical findings of this study supported all the hypotheses, revealing that both perceived benefit and risks affect the intent to continue using FinTech. Perceived benefit has a stronger effect than the perceived risk, and convenience perceived most beneficial while financial risk perceived riskiest for using FinTech technology by the bankers of Bahrain.

Suggested Citation

  • Anjum Razzaque & Richard Thomas Cummings & Magdalena Karolak & Allam Hamdan, 2020. "The Propensity to Use FinTech: Input from Bankers in the Kingdom of Bahrain," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 19(01), pages 1-22, March.
    • Handle: RePEc:wsi:jikmxx:v:19:y:2020:i:01:n:s0219649220400250
    DOI: 10.1142/S0219649220400250
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    References listed on IDEAS

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    Cited by:

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    2. Niyati Jain & T. V. Raman, 2022. "A partial least squares approach to digital finance adoption," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 27(4), pages 308-321, December.
    3. Raghavendra Prasanna Kumar & Arindam Banerjee & Zahran Al-Salti & S. Ananda, 2024. "Technology acceptance model and customer engagement: mediating role of customer satisfaction," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(3), pages 1062-1076, September.
    4. Payam Hanafizadeh & Mojdeh Gerami Amin, 2023. "The transformative potential of banking service domains with the emergence of FinTechs," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(3), pages 411-447, September.

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