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Strategies of Knowledge Management Implementation for Academic Services Improvement of Indonesian Higher Education

Author

Listed:
  • R. Novie Nayyarah Nur

    (School of Business, Bogor Agricultural University, Pajajaran Street Bogor 16151, Indonesia)

  • Anas Miftah Fauzi

    (Department of Agroindustrial Technology, Bogor Agricultural University, Faculty of Agricultural Technology Building, 2nd Floor, IPB Darmaga Campus Bogor 16680, Indonesia)

  • Heru Sukoco

    (Department of Computer Science, Bogor Agricultural University, Faculty of Mathematics and Natural Science Building, Wing 20 Level V Meranti Street, IPB Darmaga Campus Bogor 16680, Indonesia)

Abstract

This study aimed to analyse the implementation form and the maturity level of knowledge management (KM) and formulate recommendations of KM implementation strategies for improvement of academic services at universities in Indonesia. The analysis of the KM implementation was conducted at four top universities in Indonesia based on the ranking of the Indonesian Ministry of Research, Technology and Higher Education 2016, viz., ITB, UGM, UI and IPB. Primary data were obtained from the library of ITB, UGM, UI, and IPB and from 510 academicians of IPB, while secondary data was obtained by content analysis. The result showed that the top four universities in Indonesia have had the basic infrastructure for KM implementation; their management have been actively participating in the promotion of KM initiatives by articulating KM strategy and providing budgetary allocations and rewards system. Several pilot projects were undertaken to develop KM application into a higher level. The utilisation of KM application has not been optimal; knowledge sharing has not yet become a culture. The KM maturity implementation in the library of ITB, UGM, UI and IPB is at the third level. The result of the measurement of interoperability maturity level of seven IPB academic service applications just on the average reaches third level and is still in the stage of data integration. The KM implementation strategies that were recommended to improve the academic services at IPB, among other things, the reinforcement of the role of chief knowledge officer, the promotion of knowledge sharing culture with the knowledge repository optimisation, the formation of a community of practices, the development of knowledge portal, the optimisation of e-learning system and the improvement of rewards system.

Suggested Citation

  • R. Novie Nayyarah Nur & Anas Miftah Fauzi & Heru Sukoco, 2017. "Strategies of Knowledge Management Implementation for Academic Services Improvement of Indonesian Higher Education," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(04), pages 1-23, December.
    • Handle: RePEc:wsi:jikmxx:v:16:y:2017:i:04:n:s0219649217500320
    DOI: 10.1142/S0219649217500320
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    References listed on IDEAS

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    1. L. G. Pee & A. Kankanhalli, 2009. "A Model of Organisational Knowledge Management Maturity Based on People, Process, and Technology," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 8(02), pages 79-99.
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    Cited by:

    1. Babak Sohrabi & Iman Raeesi Vanani & Seyed Mohammad Jafar Jalali & Ehsan Abedin, 2020. "Evaluation of Research Trends in Knowledge Management: A Hybrid Analysis through Burst Detection and Text Clustering," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 18(04), pages 1-27, January.

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