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A Model of Organisational Knowledge Management Maturity Based on People, Process, and Technology

Author

Listed:
  • L. G. Pee

    (National University of Singapore, Singapore)

  • A. Kankanhalli

    (National University of Singapore, Singapore)

Abstract

Organisations are increasingly investing in knowledge management (KM) initiatives to promote the sharing, application, and creation of knowledge for competitive advantage. To guide and assess the progress of KM initiatives in organisations, various process models have been proposed but a consistent approach that has been empirically tested is lacking. Based on the life cycle theory, this paper reviews, compares, and integrates existing models to propose a General KM Maturity Model (G-KMMM). G-KMMM encompasses the initial, aware, defined, managed, and optimising stages, which are differentiated in terms of their characteristics related to the people, process, and technology aspects of KM. To facilitate empirical validation and application, an accompanying assessment tool is also developed. As an initial validation of the proposed G-KMMM, a case study of a multi-unit information system organisation of a large public university was conducted. Findings indicate that G-KMMM can be a useful diagnostic tool for assessing and guiding KM implementation in organisations.

Suggested Citation

  • L. G. Pee & A. Kankanhalli, 2009. "A Model of Organisational Knowledge Management Maturity Based on People, Process, and Technology," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 8(02), pages 79-99.
    • Handle: RePEc:wsi:jikmxx:v:08:y:2009:i:02:n:s0219649209002270
    DOI: 10.1142/S0219649209002270
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    Citations

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    Cited by:

    1. Vasile MAZILESCU, 2012. "Knowledge Analysis in Terms of Representation,Processing based Mobilisation and Distribution," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 1, pages 21-36.
    2. Vidalina De Freitas, 2017. "Nivel de Madurez en Sistemas de Gestion del Conocimiento en Instituciones de Educacion Superior: Un Estudio de Caso desde un Enfoque Holistico," Revista Internacional de Gestión del Conocimiento y la Tecnología (GECONTEC), Revista Internacional de Gestión del Conocimiento y la Tecnología (GECONTEC), vol. 5(1), pages 83-102, May.
    3. R. Novie Nayyarah Nur & Anas Miftah Fauzi & Heru Sukoco, 2017. "Strategies of Knowledge Management Implementation for Academic Services Improvement of Indonesian Higher Education," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(04), pages 1-23, December.
    4. Behzad Lak & Jalal Rezaeenour, 2017. "Effective Factors of Social Customer Knowledge Management (SCKM) in Organisations: Study of Electronic Service Providers in Iran," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(02), pages 1-24, June.
    5. Jorge Luis García & Ignacio de los Ríos, 2021. "Model to Develop Skills in Accounting Students for a 4.0 Industry and 2030 Agenda: From an International Perspective," Sustainability, MDPI, vol. 13(17), pages 1-31, August.
    6. Freida Ozavize Ayodele & Liu Yao & Hasnah Binti Haron, 2018. "University Knowledge Management: Proposal for Broaden Integrative Perspective," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(03), pages 1-23, September.
    7. Pasqualina Sacco & Christian Vinante & Yuri Borgianni & Guido Orzes, 2021. "Circular Economy at the Firm Level: A New Tool for Assessing Maturity and Circularity," Sustainability, MDPI, vol. 13(9), pages 1-17, May.

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