IDEAS home Printed from https://ideas.repec.org/a/wsi/jikmxx/v08y2009i02ns0219649209002270.html
   My bibliography  Save this article

A Model of Organisational Knowledge Management Maturity Based on People, Process, and Technology

Author

Listed:
  • L. G. Pee

    (National University of Singapore, Singapore)

  • A. Kankanhalli

    (National University of Singapore, Singapore)

Abstract

Organisations are increasingly investing in knowledge management (KM) initiatives to promote the sharing, application, and creation of knowledge for competitive advantage. To guide and assess the progress of KM initiatives in organisations, various process models have been proposed but a consistent approach that has been empirically tested is lacking. Based on the life cycle theory, this paper reviews, compares, and integrates existing models to propose a General KM Maturity Model (G-KMMM). G-KMMM encompasses the initial, aware, defined, managed, and optimising stages, which are differentiated in terms of their characteristics related to the people, process, and technology aspects of KM. To facilitate empirical validation and application, an accompanying assessment tool is also developed. As an initial validation of the proposed G-KMMM, a case study of a multi-unit information system organisation of a large public university was conducted. Findings indicate that G-KMMM can be a useful diagnostic tool for assessing and guiding KM implementation in organisations.

Suggested Citation

  • L. G. Pee & A. Kankanhalli, 2009. "A Model of Organisational Knowledge Management Maturity Based on People, Process, and Technology," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 8(02), pages 79-99.
    • Handle: RePEc:wsi:jikmxx:v:08:y:2009:i:02:n:s0219649209002270
    DOI: 10.1142/S0219649209002270
    as

    Download full text from publisher

    File URL: http://www.worldscientific.com/doi/abs/10.1142/S0219649209002270
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1142/S0219649209002270?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Vasile MAZILESCU, 2012. "Knowledge Analysis in Terms of Representation,Processing based Mobilisation and Distribution," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 1, pages 21-36.
    2. Vidalina De Freitas, 2017. "Nivel de Madurez en Sistemas de Gestion del Conocimiento en Instituciones de Educacion Superior: Un Estudio de Caso desde un Enfoque Holistico," Revista Internacional de Gestión del Conocimiento y la Tecnología (GECONTEC), Revista Internacional de Gestión del Conocimiento y la Tecnología (GECONTEC), vol. 5(1), pages 83-102, May.
    3. Jorge Luis García & Ignacio de los Ríos, 2021. "Model to Develop Skills in Accounting Students for a 4.0 Industry and 2030 Agenda: From an International Perspective," Sustainability, MDPI, vol. 13(17), pages 1-31, August.
    4. Freida Ozavize Ayodele & Liu Yao & Hasnah Binti Haron, 2018. "University Knowledge Management: Proposal for Broaden Integrative Perspective," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(03), pages 1-23, September.
    5. Pasqualina Sacco & Christian Vinante & Yuri Borgianni & Guido Orzes, 2021. "Circular Economy at the Firm Level: A New Tool for Assessing Maturity and Circularity," Sustainability, MDPI, vol. 13(9), pages 1-17, May.
    6. R. Novie Nayyarah Nur & Anas Miftah Fauzi & Heru Sukoco, 2017. "Strategies of Knowledge Management Implementation for Academic Services Improvement of Indonesian Higher Education," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(04), pages 1-23, December.
    7. Behzad Lak & Jalal Rezaeenour, 2017. "Effective Factors of Social Customer Knowledge Management (SCKM) in Organisations: Study of Electronic Service Providers in Iran," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(02), pages 1-24, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wsi:jikmxx:v:08:y:2009:i:02:n:s0219649209002270. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Tai Tone Lim (email available below). General contact details of provider: http://www.worldscinet.com/jikm/jikm.shtml .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.