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The impact of person‐centred care on job productivity, job satisfaction and organisational commitment among employees in long‐term care facilities

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  • Ching‐Yuan Huang
  • Rhay‐Hung Weng
  • Tsung‐Chin Wu
  • Ching‐Tai Hsu
  • Chiu‐Hsia Hung
  • Yu‐Chen Tsai

Abstract

Aim and Objectives This study aimed to explore the effects of person‐centred care on their job productivity, job satisfaction and organisational commitment among employees in long‐term care facilities. Background Person‐centred care has been regarded as the best caregiving model for long‐term care facilities. Few studies tested the impact of person‐centred care on employee performance. Design A cross‐sectional study was employed. Methods This study sent 373 samples with self‐report questionnaires to the employees of sixteen long‐term care facilities in Taiwan. A total of 366 valid samples were collected. A 33‐item person‐centred care questionnaire with Likert‐scale responses was developed to assess the extent of person‐centred care. We adopted hierarchical multiple regression analysis to test the impact of person‐centred care on employee performance. We adopted the STROBE guidelines. Results Friendly environment level and personalised care, respectively, scored the highest with a mean of 4.19 among five dimensions of person‐centred care. Personalised care, residents' self‐realisation and relationships, and organisational support had significant positive correlations with job productivity. Friendly environment level and organisational support had significant correlations with job satisfaction. Friendly environment level, residents' self‐realisation and relationships, and organisational support had significant correlations with organisational commitment. Conclusion Person‐centred care has beneficial impact on job satisfaction, job productivity and organisational commitment of employees in long‐term care facilities. Relevance to clinical practice Person‐centred care appears to be a crucial factor of employee performance in long‐term care facilities. The five‐dimensional person‐centred care questionnaire in this study can serve as an important management tool for improving the effectiveness of person‐centred care.

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  • Ching‐Yuan Huang & Rhay‐Hung Weng & Tsung‐Chin Wu & Ching‐Tai Hsu & Chiu‐Hsia Hung & Yu‐Chen Tsai, 2020. "The impact of person‐centred care on job productivity, job satisfaction and organisational commitment among employees in long‐term care facilities," Journal of Clinical Nursing, John Wiley & Sons, vol. 29(15-16), pages 2967-2978, August.
    • Handle: RePEc:wly:jocnur:v:29:y:2020:i:15-16:p:2967-2978
    DOI: 10.1111/jocn.15342
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    References listed on IDEAS

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    1. Ådel Bergland & Dag Hofoss & Marit Kirkevold & Tove Vassbø & David Edvardsson, 2015. "Person‐centred ward climate as experienced by mentally lucid residents in long‐term care facilities," Journal of Clinical Nursing, John Wiley & Sons, vol. 24(3-4), pages 406-414, February.
    2. Karin Sjögren & Marie Lindkvist & Per‐Olof Sandman & Karin Zingmark & David Edvardsson, 2015. "To what extent is the work environment of staff related to person‐centred care? A cross‐sectional study of residential aged care," Journal of Clinical Nursing, John Wiley & Sons, vol. 24(9-10), pages 1310-1319, May.
    3. Huang, Ching-Yuan & Weng, Rhay-Hung, 2012. "Exploring the antecedents and consequences of mentoring relationship effectiveness in the healthcare environment," Journal of Management & Organization, Cambridge University Press, vol. 18(5), pages 685-701, September.
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    Cited by:

    1. Júlio Belo Fernandes & Diana Vareta & Sónia Fernandes & Ana Silva Almeida & Dina Peças & Noélia Ferreira & Liliana Roldão, 2022. "Rehabilitation Workforce Challenges to Implement Person-Centered Care," IJERPH, MDPI, vol. 19(6), pages 1-9, March.

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