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Service Quality Perception Of Customers €“A Study Of Toyota Motors In India

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  • Hasnan Baber

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  • Hasnan Baber, 2018. "Service Quality Perception Of Customers €“A Study Of Toyota Motors In India," Organizations and Markets in Emerging Economies, Faculty of Economics, Vilnius University, vol. 9(2).
    • Handle: RePEc:vul:omefvu:v:9:y:2018:i:2:id:256
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    File URL: http://www.om.evaf.vu.lt/cms/cache/RePEc_files/article_116.pdf
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    References listed on IDEAS

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    1. Lee Kwee Fah Author_Email: & Shamini Kandasamy, 2011. "An Investigation Of Service Quality And Customer Satisfaction Among Hotels In Langkawi," International Conference on Management (ICM 2011) Proceeding 2011-056-168, Conference Master Resources.
    2. Henry Kaiser, 1974. "An index of factorial simplicity," Psychometrika, Springer;The Psychometric Society, vol. 39(1), pages 31-36, March.
    3. Neeru Sharma & Satinder Ojha *, 2004. "Measuring service performance in mobile communications," The Service Industries Journal, Taylor & Francis Journals, vol. 24(6), pages 109-128, November.
    4. Samer E. Dahiyat & Mamoun N. Akroush & Bayan N. Abu-Lail, 2011. "An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 9(4), pages 453-490.
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