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Factors with impact on the knowledge management practices within shared service centers

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  • Dincă Violeta Mihaela

    (Bucharest University of Economic Studies, Bucharest, Romania)

Abstract

Nowadays it has become easier and easier to reach and achieve information and a great reason for that is the fast evolution of technology. Along with these less complicated opportunities to access information there is an increasing consciousness of recognizing the ways to use it in different moments in time especially within the business environment. Successful organizations empower employees to share knowledge by rewarding them for such actions. And the organization’s leaders must be role models of sharing knowledge regularly with their teams, and they should discuss openly about successes and failures. Taking all these aspects into account, in this paper various processes of knowledge management (KM) are presented from theoretical approaches to practical ones. Successful examples of KM within multiple Shared Service Centers of two multinational companies based in Bucharest, Romania are displayed in order to uncover best practices. A qualitative and in the same time a quantitative investigation were expanded and tested in these Shared Service Centers with the objective to detect the current most suitable patterns and procedures of KM in 2019 and, simultaneously, the difficulties in applying the KM methods within an organization. Information from different employees in the companies was gathered regarding the key success factors of implementing Knowledge Management in organizations (organizational culture, leadership, efficient and systematic processes, technology and strategy). The results certified that communication, along with an open professional behavior, sharing experiences and teamwork as the most important factors for boosting Knowledge Management within the organization.

Suggested Citation

  • Dincă Violeta Mihaela, 2020. "Factors with impact on the knowledge management practices within shared service centers," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 14(1), pages 568-576, July.
    • Handle: RePEc:vrs:poicbe:v:14:y:2020:i:1:p:568-576:n:53
    DOI: 10.2478/picbe-2020-0053
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    References listed on IDEAS

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    1. Elena-Mădălina Vătămănescu & Patrizia Gazzola & Violeta Mihaela Dincă & Roberta Pezzetti, 2017. "Mapping Entrepreneurs’ Orientation towards Sustainability in Interaction versus Network Marketing Practices," Sustainability, MDPI, vol. 9(9), pages 1-18, September.
    2. Micic, Radmila, 2015. "Leadership Role In Certain Phases Of Knowledge Management Processes," Ekonomika, Journal for Economic Theory and Practice and Social Issues, Society of Economists Ekonomika, Nis, Serbia, vol. 61(4), pages 1-10, December.
    3. Johanna Gast & Katherine Gundolf & Rainer Harms & Elvin Matos Collado, 2019. "Knowledge management and coopetition: How do cooperating competitors balance the needs to share and protect their knowledge?," Post-Print hal-02943192, HAL.
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