Smart services – characteristics, challenges, opportunities and business models
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DOI: 10.1515/picbe-2017-0084
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References listed on IDEAS
- Katrin Marquardt & Marieta Olaru & Ioana Ceausu, 2017. "Study on the Development of Quality Measurements Models for Steering Business Services in Relation to Customer Satisfaction," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(44), pages 1-95, February.
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Keywords
Smart Services; Industrie 4.0; Digitalization; Internet of Things; web; business model;All these keywords.
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