IDEAS home Printed from https://ideas.repec.org/a/vrs/organi/v49y2016i3p145-160n2.html
   My bibliography  Save this article

A Primary Human Critical Success Factors Model for the ERP System Implementation

Author

Listed:
  • Jenko Aleksander

    (Sapphir d.o.o., Ljubljana, Slovenia)

  • Roblek Matjaž

    (University of Maribor, Faculty of Organizational Sciences, Slovenia)

Abstract

Background and Purpose: Many researchers have investigated various Critical success factors (CSFs) and the different causes of ERP implementation project failures. Despite a detailed literature preview, we were unable to find an appropriate research with a comprehensive overview of the true causes behind CSFs, observed from a human factors perspective. The objective of this research was therefore to develop and evaluate the Primary human factors (PHFs) model and to confirm the significant impact of PHFs on traditional CSFs and on the project success. Design/Methodology/Approach: The comprehensive PHFs research model was developed and examined in empirical quantitative research with the use of available literature and the application of the Root cause analysis. A survey was conducted in various Slovenian organisations in different branches that had previously implemented the ERP system SAP. The model was verified on a sample of 21 experts from 18 organisations. Results: The results show that the PHFs have a significant positive impact on the ERP implementation project success, but only the Competence and Team composition factors are significant linear predictors in an adapted regression model and contribute significantly in predicting project success. These results therefore confirm both proposed hypotheses and the adapted regression model. Conclusion: This study improves the understanding of PHFs and confirms that they have a significant impact on traditional CSFs and the ERP implementation project success. The proposed PHFs model offers project managers and other stakeholders an effective risk assessment of CSFs and is leading the way to human oriented model of ERP implementations.

Suggested Citation

  • Jenko Aleksander & Roblek Matjaž, 2016. "A Primary Human Critical Success Factors Model for the ERP System Implementation," Organizacija, Sciendo, vol. 49(3), pages 145-160, August.
    • Handle: RePEc:vrs:organi:v:49:y:2016:i:3:p:145-160:n:2
    DOI: 10.1515/orga-2016-0014
    as

    Download full text from publisher

    File URL: https://doi.org/10.1515/orga-2016-0014
    Download Restriction: no
    File URL: https://libkey.io/10.1515/orga-2016-0014?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Benoit Aubert & Val Hooper & Alexander Schnepel, 2013. "Revisiting the role of communication quality in ERP project success," American Journal of Business, Emerald Group Publishing, vol. 28(1), pages 64-85.
    2. Benoit Aubert & Val Hooper & Alexander Schnepel, 2013. "Revisiting the role of communication quality in ERP project success," American Journal of Business, Emerald Group Publishing Limited, vol. 28(1), pages 64-85, April.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Roman Trach & Yuliia Trach & Marzena Lendo-Siwicka, 2021. "Using ANN to Predict the Impact of Communication Factors on the Rework Cost in Construction Projects," Energies, MDPI, vol. 14(14), pages 1-15, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:organi:v:49:y:2016:i:3:p:145-160:n:2. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.