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Systemic Improvement of Management: Case Analysis of a Company Evaluating Quality Costs

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  • Šepetienė Ramunė

    (Kokybės vadybos magistrantė, Vadybos katedra, Ekonomikos fakultetas, Vilniaus universitetas. Saulėtekio al. 9, II rūmai, LT-10222 Vilnius, Lithuania)

  • Čiubrinskienė Rasa

    (Vadybos administratorė, Kardiologijos institutas, Lietuvos sveikatos mokslų universitetas. Adresas: Sukilėlių 15, LT-50157 Kaunas, Lithuania)

  • Ruževičius Juozas

    (habil. dr., profesorius, Vadybos katedra, Ekonomikos fakultetas, Vilniaus universitetas. Adresas: Saulėtekio al. 9, II rūmai, LT-10222 Vilnius, Lithuania)

Abstract

The article presents analysis of scientific literature review and the example of practical calculation of quality costs. Attention is paid to the demand of structuring company’s costs through the correlation of its quality costs and maturity of quality in the context of standardisation of services.

Suggested Citation

  • Šepetienė Ramunė & Čiubrinskienė Rasa & Ruževičius Juozas, 2017. "Systemic Improvement of Management: Case Analysis of a Company Evaluating Quality Costs," Management of Organizations: Systematic Research, Sciendo, vol. 77(1), pages 153-167, June.
    • Handle: RePEc:vrs:morgsr:v:77:y:2017:i:1:p:153-167:n:9
    DOI: 10.1515/mosr-2017-0009
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    References listed on IDEAS

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    1. Porter, Leslie J. & Rayner, Paul, 1992. "Quality costing for total quality management," International Journal of Production Economics, Elsevier, vol. 27(1), pages 69-81, April.
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