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Servitization as a Concept for Managing the Development of Small and Medium-sized Enterprises

Author

Listed:
  • Lachiewicz Stefan

    (Lodz University of Technology, Faculty of Management and Production EngineeringPoland)

  • Matejun Marek

    (Lodz University of Technology, Faculty of Management and Production EngineeringPoland)

  • Pietras Paweł

    (Ph.D. Lodz University of Technology, Faculty of Management and Production Engineering Poland)

  • Szczepańczyk Maciej

    (Ph.D. Lodz University of Technology, Faculty of Management and Production Engineering Poland)

Abstract

The aim of the article is to present the key features, stages, advantages and threats of servitization as a concept for managing the development of small and medium-sized enterprises. A literature review and empirical research carried out in the form of a case study of the medium-sized company Mikomax sp. z o.o. from Poland served to achieve the aim of the article. The obtained results indicate a significant role of servitization in the development of the analyzed company. A phased approach to the implementation of this concept has been identified, requiring a number of changes to be made in the management systems of the enterprise. Servitization is a source of strategic, marketing and financial benefits for the company, and the management plans to further develop servitization activities aimed at expanding its market offer and building a sustainable competitive advantage.

Suggested Citation

  • Lachiewicz Stefan & Matejun Marek & Pietras Paweł & Szczepańczyk Maciej, 2018. "Servitization as a Concept for Managing the Development of Small and Medium-sized Enterprises," Management, Sciendo, vol. 22(2), pages 80-94, December.
    • Handle: RePEc:vrs:manmen:v:22:y:2018:i:2:p:80-94:n:5
    DOI: 10.2478/manment-2018-0024
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    References listed on IDEAS

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    1. Vandermerwe, Sandra & Rada, Juan, 1988. "Servitization of business: Adding value by adding services," European Management Journal, Elsevier, vol. 6(4), pages 314-324, December.
    2. Bernhard Dachs & Sabine Biege & Martin Borowiecki & Gunter Lay & Angela Jäger & Doris Schartinger, 2014. "Servitisation of European manufacturing: evidence from a large scale database," The Service Industries Journal, Taylor & Francis Journals, vol. 34(1), pages 5-23, January.
    3. Ilenia Confente & Andrea Buratti & Ivan Russo, 2015. "The role of servitization for small firms: drivers versus barriers," International Journal of Entrepreneurship and Small Business, Inderscience Enterprises Ltd, vol. 26(3), pages 312-331.
    4. Lionel Fontagné & Ann Harrison, 2017. "The Factory-Free Economy. Outsourcing, Servitization, and the Future of Industry," Post-Print halshs-02923043, HAL.
    5. Matthieu Crozet & Emmanuel Milet, 2017. "Should everybody be in services? The effect of servitization on manufacturing firm performance," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 26(4), pages 820-841, December.
    6. Fontagne, Lionel & Harrison, Ann (ed.), 2017. "The Factory-Free Economy: Outsourcing, Servitization, and the Future of Industry," OUP Catalogue, Oxford University Press, number 9780198779162.
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