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A Model of a Tacit Knowledge Transformation for the Service Department in a Manufacturing Company: A Case Study

Author

Listed:
  • Dudek Adam

    (University of Applied Science in Nysa, Institute of Computer Science, Poland)

  • Patalas-Maliszewska Justyna

    (University of Zielona Góra, Institute of Computer Science and Production Management, Zielona Góra, Poland)

Abstract

This article elaborates on the development of a dedicated model of a tacit knowledge transformation for the service department in a manufacturing company. The four main components of the tacit knowledge transformation process are formulated: (1) tacit knowledge source identification, (2) tacit knowledge acquisition, (3) tacit knowledge determination and formalization, and (4) knowledge classification. The proposed model is illustrated by examples on the use of the methods: automatic recognition of speech, natural language processing, and automatic object recognition in the tacit knowledge transformation process in order to obtain a formalized procedure for the service department in a manufacturing company. This is followed by a discussion of the results of the research experiments.

Suggested Citation

  • Dudek Adam & Patalas-Maliszewska Justyna, 2016. "A Model of a Tacit Knowledge Transformation for the Service Department in a Manufacturing Company: A Case Study," Foundations of Management, Sciendo, vol. 8(1), pages 175-188, January.
    • Handle: RePEc:vrs:founma:v:8:y:2016:i:1:p:175-188:n:14
    DOI: 10.1515/fman-2016-0014
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    References listed on IDEAS

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    1. Oihab Allal-Chérif & Marc Bidan & Mohamed Makhlouf, 2016. "Using serious games to manage knowledge and competencies: The seven-step development process," Information Systems Frontiers, Springer, vol. 18(6), pages 1153-1163, December.
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