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Transformational Leadership and Employee Performance: A Further Insight Using Work Engagement

Author

Listed:
  • Helalat Abdullah

    (Department of Hotel Management, Petra College for Tourism and Archaeology, Al-Hussein Bin Talal University, Ma’an, Jordan)

  • Sharari Hakem

    (Department of Business Administration, Business School, Al-Ahliyya Amman University, Amman, Jordan)

  • Alhelalat Jebril

    (Department of Hotel Management, Petra College for Tourism and Archaeology, Al-Hussein Bin Talal University, Ma’an, Jordan)

  • Al-Aqrabawi Rowaida

    (Department of Business Administration, Business School, Al-Ahliyya Amman University, Amman, Jordan)

Abstract

This research investigates transformational leadership and how it could improve employee performance through the mediation role of work engagement in the hospitality industry. Having leadership qualities is imperative in the hospitality industry, which has become one of the largest global economic sectors. Since hospitality organizations are working in a fast-changing environment, they should embrace leadership behaviors to maintain high-performing employees. The data of this research was collected from rank-and file employees working in Jordanian five-star hotels using an online questionnaire. This led to gathering 293 questionnaire responses, that were cleansed and qualified for analysis using the AMOS software. The results obtained indicate that transformational leadership can direct employees to adopt participatory and empowering behaviors to improve their overall performance. The results also confirm that transformational leaders can harness their skills to enhance overall organizational performance through engaging employees in the vision of their jobs. The research concludes by emphasizing transformational leadership and work engagement as critical determinants of a competitive hospitality service levels and quality. This practically helps managers within the hospitality industry to improve their organizational productivity and outcomes through developing tailored and sustainable strategies to engage employees and enhance their overall performance.

Suggested Citation

  • Helalat Abdullah & Sharari Hakem & Alhelalat Jebril & Al-Aqrabawi Rowaida, 2025. "Transformational Leadership and Employee Performance: A Further Insight Using Work Engagement," Economics, Sciendo, vol. 13(1), pages 333-352.
    • Handle: RePEc:vrs:econom:v:13:y:2025:i:1:p:333-352:n:1014
    DOI: 10.2478/eoik-2025-0015
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    More about this item

    Keywords

    Transformational leadership; employee performance; work engagement; hospitality industry; leadership behaviours;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M50 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - General
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption

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