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Human Resources Competence in The Field of Tourism Destination Development Tomohon City Tourism Department

Author

Listed:
  • Angel P. M. Robot

    (Universitas Negeri Manado)

  • Sisca Beatrix Kairupan

    (Universitas Negeri Manado)

  • Marthinus Mandagi

    (Universitas Negeri Manado)

Abstract

The success of implementing programs and activities of a government agency to achieve the maximum target and by the desired output is primarily determined by one of the supporting components in a government agency, namely the competence of human resources. This study aims to examine and describe the Competence of Human Resources at the Department of Tourism for the Development of Tourism Destinations in the City of Tomohon, Section of Tourism Destination Management. The author uses indicators that characterize Knowledge Competence, i.e., skill and Behaviours of performance that can be observed, measured, and evaluated. The research method used is a qualitative approach with data collection techniques through observation, interviews, and documentation. Data analysis used an interactive model with data reduction, data presentation, and conclusion drawing. The results of this study are that Human Resources in the Tourism Destination Governance Section have competence in carrying out the duties and functions of tourism destination governance in Tomohon City.

Suggested Citation

  • Angel P. M. Robot & Sisca Beatrix Kairupan & Marthinus Mandagi, 2021. "Human Resources Competence in The Field of Tourism Destination Development Tomohon City Tourism Department," Technium Social Sciences Journal, Technium Science, vol. 22(1), pages 69-79, August.
    • Handle: RePEc:tec:journl:v:22:y:2021:i:1:p:69-79
    DOI: 10.47577/tssj.v22i1.4013
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    References listed on IDEAS

    as
    1. Jennifer Waterhouse & Robyn Keast, 2012. "Strategizing Public Sector Human Resource Management: The Implications of Working in Networks," International Journal of Public Administration, Taylor & Francis Journals, vol. 35(8), pages 562-576.
    2. Mahmoud Mohammad Migdadi & Mohammed Khair Saleem Abu Zaid, 2016. "An empirical investigation of knowledge management competence for enterprise resource planning systems success: insights from Jordan," International Journal of Production Research, Taylor & Francis Journals, vol. 54(18), pages 5480-5498, September.
    3. Veronika Kabalina & Olga Zelenova & Kira Reshetnikova, 2019. "Contemporary Human Resource Management Practices in Russia: Flexibility under Uncertainty," International Studies of Management & Organization, Taylor & Francis Journals, vol. 49(4), pages 422-440, October.
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    More about this item

    Keywords

    Competence; Skills; Knowledge; Performance Behaviour;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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