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Promotion Analysis and Information Systems on Service Quality and Implications on Work Productivity

Author

Listed:
  • Evan Nugraha

    (Assistant Professor Faculty of Industrial Engineering Muhammadiyah Bandung University, Indonesia)

  • Rini Mulyani Sari

    (Lecturer Faculty of Business and Management Jenderal Ahmad Yani University, Indonesia)

  • Arif Yunan

    (Lecturer Faculty of Industrial Engineering Muhammadiyah Bandung University, Indonesia)

Abstract

The impact of advancement and data frameworks in supporting the improvement of an organization association will positively bring benefits. In the advancement of an organization, data frameworks will be aided request to improve the presentation of the organization. With superior it will have the option to keep up hierarchical responsibility. A solid responsibility will influence the administration nature of the organization. Administration quality is an extremely key issue for expanding consumer loyalty. The ramifications of administration quality will build the work profitability of the organization. From this wonder, research is completed utilizing special factors, data frameworks, administration quality and work efficiency with the object of exploration in an organization. This examination utilizes a quantitative methodology with informative exploration techniques. From the examination results, it is discovered that advancement (X1) and data frameworks (X2), administration quality (Y) and work efficiency (Z) have a huge impact.

Suggested Citation

  • Evan Nugraha & Rini Mulyani Sari & Arif Yunan, 2020. "Promotion Analysis and Information Systems on Service Quality and Implications on Work Productivity," Technium Social Sciences Journal, Technium Science, vol. 13(1), pages 278-285, November.
    • Handle: RePEc:tec:journl:v:13:y:2020:i:1:p:278-285
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    References listed on IDEAS

    as
    1. Bashir Ahmad Fida & Umar Ahmed & Yousuf Al-Balushi & Dharmendra Singh, 2020. "Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman," SAGE Open, , vol. 10(2), pages 21582440209, May.
    2. Michel Sylvie & Francois Cocula, 2017. "Impact of the Three IS Qualities On User Satisfaction in an Information Intensive Sector," Post-Print hal-03258134, HAL.
    3. Carunia Mulya Firdausy & Rani Idawati, 2017. "Effects of Service Quality, Price and Promotion on Customers` Purchase Decision of Traveloka Online Airline Tickets in Jakarta, Indonesia," International Journal of Management Science and Business Administration, Inovatus Services Ltd., vol. 3(2), pages 42-49, January.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Explanatory research; promotion; information system; service quality; productivity;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

    Statistics

    Access and download statistics

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