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A socio-technical view of performance impact of integrated quality and sustainability strategies

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  • Atanu Chaudhuri
  • Jayanth Jayaram

Abstract

This research seeks to examine the direct effects of social and technical integration on deployment of quality and sustainability management programmes and the indirect effect of those on quality and sustainability performance. We also seek to test the spillover effects of quality and sustainability management programmes on sustainability and quality performance, respectively. Socio-technical systems (STSs) theory is used to test the role of social and technical integration on quality and sustainability management programmes. The framework of integrated management system, as supported by both STSs and complementarity theory, is used to test the direct and spillover effects of quality and sustainability management programmes. A large multi-country sample is used to empirically test our theory-induced hypotheses. The findings support that social and technical integration are indeed significant enablers for the positive relationships that quality and sustainability programmes have on quality performance and sustainability performance. Specifically, the results show that while social integration has both direct and indirect effects on quality and sustainability performance, technical integration impacts quality and sustainability performance only through the mediation effect of the respective programmes. The results do not support the spillover effects of quality and sustainability management programmes on sustainability and quality performance. Implications of the findings on academic knowledge and managerial practice are offered.

Suggested Citation

  • Atanu Chaudhuri & Jayanth Jayaram, 2019. "A socio-technical view of performance impact of integrated quality and sustainability strategies," International Journal of Production Research, Taylor & Francis Journals, vol. 57(5), pages 1478-1496, March.
    • Handle: RePEc:taf:tprsxx:v:57:y:2019:i:5:p:1478-1496
    DOI: 10.1080/00207543.2018.1492162
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    Cited by:

    1. Francisco J. López‐Arceiz & Cristina Del Río & Ana J. Bellostas, 2020. "Sustainability performance indicators: Definition, interaction, and influence of contextual characteristics," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(6), pages 2615-2630, November.
    2. Gillani, Fatima & Chatha, Kamran Ali & Sadiq Jajja, Muhammad Shakeel & Farooq, Sami, 2020. "Implementation of digital manufacturing technologies: Antecedents and consequences," International Journal of Production Economics, Elsevier, vol. 229(C).
    3. Shou, Yongyi & Zhao, Xinyu & Dai, Jing & Xu, Dong, 2021. "Matching traceability and supply chain coordination: Achieving operational innovation for superior performance," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 145(C).
    4. Alessandro Silvestri & Domenico Falcone & Gianpaolo Di Bona & Antonio Forcina & Marco Gemmiti, 2021. "Global Performance Index for Integrated Management System: GPI-IMS," IJERPH, MDPI, vol. 18(13), pages 1-12, July.
    5. Shah, Syed Aamir Ali & Jajja, Muhammad Shakeel Sadiq & Chatha, Kamran Ali & Farooq, Sami, 2020. "Servitization and supply chain integration: An empirical analysis," International Journal of Production Economics, Elsevier, vol. 229(C).
    6. Minshull, Lauren Kate & Dehe, Benjamin & Kotcharin, Suntichai, 2022. "Exploring the impact of a sequential lean implementation within a micro-firm – A socio-technical perspective," Journal of Business Research, Elsevier, vol. 151(C), pages 156-169.
    7. Juan José Tarí & José F. Molina‐Azorín & María D. López‐Gamero & Jorge Pereira‐Moliner, 2021. "The association between environmental sustainable development and internalization of a quality standard," Business Strategy and the Environment, Wiley Blackwell, vol. 30(5), pages 2587-2599, July.

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