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Technostress and the hierarchical levels of personality: a two-wave study with multiple data samples

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  • Christian Maier
  • Sven Laumer
  • Jakob Wirth
  • Tim Weitzel

Abstract

Even though IS use has numerous benefits for users and organisations, such as improved user performance and greater productivity, an increasing number of users experience technostress. Since technostress can result in decreased user well-being, it is important to understand what leads users to perceive it. Recent technostress research points to the relationship between personality traits and the perception of technostress as a research gap. Given that personality traits are structured hierarchically, we study how and which levels of user personality influence the perception of technostress. In developing our research model, we select personality traits from the three hierarchical levels of personality: neuroticism, personal innovativeness in IT (PIIT), and IT mindfulness. The results of 2 two-wave studies analysing data collected in an organisational setting (sample 1) and through mTurk (sample 2) reveal that all three personality traits influence the perception of technostress, with IT mindfulness having the strongest impact. This study contributes by revealing that user personality and, primarily, IT mindfulness influence the perception of technostress. Additionally, our findings reveal an inverted u-curved influence of techno-stressors on user performance, deepening our understanding of how the perception of technostress influences user reactions.

Suggested Citation

  • Christian Maier & Sven Laumer & Jakob Wirth & Tim Weitzel, 2019. "Technostress and the hierarchical levels of personality: a two-wave study with multiple data samples," European Journal of Information Systems, Taylor & Francis Journals, vol. 28(5), pages 496-522, September.
    • Handle: RePEc:taf:tjisxx:v:28:y:2019:i:5:p:496-522
    DOI: 10.1080/0960085X.2019.1614739
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    Cited by:

    1. Matthias Trier & Dennis Kundisch & Daniel Beverungen & Oliver Müller & Guido Schryen & Milad Mirbabaie & Simon Trang, 2023. "Digital Responsibility," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 65(4), pages 463-474, August.
    2. Michelle Berger & Ricarda Schäfer & Marco Schmidt & Christian Regal & Henner Gimpel, 2024. "How to prevent technostress at the digital workplace: a Delphi study," Journal of Business Economics, Springer, vol. 94(7), pages 1051-1113, October.
    3. Christian Maier & Sven Laumer & Tim Weitzel, 2022. "A Dark Side of Telework: A Social Comparison-Based Study from the Perspective of Office Workers," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(6), pages 793-811, December.
    4. Khedhaouria, Anis & Montani, Francesco & Jamal, Arshad & Hussain Shah, Mahmood, 2024. "Consequences of technostress for users in remote (home) work contexts during a time of crisis: The buffering role of emotional social support," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
    5. Cheuk Hang Au & Kevin K. W. Ho & Kris. M. Y. Law & Dickson K. W. Chiu, 2024. "Critical success factors of users’ continuous intention of adopting cryptocurrency exchanges: LAS-VICT principle," Electronic Markets, Springer;IIM University of St. Gallen, vol. 34(1), pages 1-16, December.
    6. Myriam Ghosn, 2024. "The Moderating Effect of Technostress on the Relationship between Personality Traits and Employee Turnover Intentions," GATR Journals jmmr335, Global Academy of Training and Research (GATR) Enterprise.
    7. Nascimento, Lígia & Correia, Manuela Faia & Califf, Christopher B., 2024. "Towards a bright side of technostress in higher education teachers: Identifying several antecedents and outcomes of techno-eustress," Technology in Society, Elsevier, vol. 76(C).
    8. Christoph Weinert & Tim Weitzel, 2023. "Teleworking in the Covid-19 Pandemic," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 65(3), pages 309-328, June.
    9. Eva Ariño-Mateo & Matías Arriagada Venegas & Carlos Mora-Luis & David Pérez-Jorge, 2024. "The level of conscientiousness trait and technostress: a moderated mediation model," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-9, December.
    10. Christian Maier & Sven Laumer & Jason Bennett Thatcher & Jakob Wirth & Tim Weitzel, 2022. "Trial-Period Technostress: A Conceptual Definition and Mixed-Methods Investigation," Information Systems Research, INFORMS, vol. 33(2), pages 489-514, June.

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