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User experience, satisfaction, and continual usage intention of IT

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  • Liqiong Deng
  • Douglas E Turner
  • Robert Gehling
  • Brad Prince

Abstract

The purpose of this paper is to develop and test a research model that investigates the effects of user experience with information technology (IT) on user satisfaction with and continual usage intention of the technology. The research model uses the concept of cognitive absorption (CA) to conceptualize the optimal holistic experience that users feel when using IT. A set of hypotheses are proposed regarding the direct and indirect effects of CA on user satisfaction through the perceived utilitarian and hedonic performance and expectation disconfirmation of IT. An online survey was conducted to test the model and its associated hypotheses. The results provided support for the hypothesized effects of CA and indicated its importance for the formation of post-adoption satisfaction and continuance intention with IT.

Suggested Citation

  • Liqiong Deng & Douglas E Turner & Robert Gehling & Brad Prince, 2010. "User experience, satisfaction, and continual usage intention of IT," European Journal of Information Systems, Taylor & Francis Journals, vol. 19(1), pages 60-75, February.
    • Handle: RePEc:taf:tjisxx:v:19:y:2010:i:1:p:60-75
    DOI: 10.1057/ejis.2009.50
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    Cited by:

    1. Elena Bonel & Mauro Capestro & Eleonora Di Maria, 2023. "How COVID-19 impacted cultural consumption: an explorative analysis of Gen Z’s digital museum experiences," Italian Journal of Marketing, Springer, vol. 2023(2), pages 135-160, June.

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