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Ethical issues in service robotics and artificial intelligence

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  • Russell Belk

Abstract

As we come to increasingly rely on robotic and Artificial Intelligence technologies, there are a growing number of ethical concerns to be considered by both service providers and consumers. This review concentrates on five such issues: (1) ubiquitous surveillance, (2) social engineering, (3) military robots, (4) sex robots, and (5) transhumanism. With the partial exception of transhumanism, all of these areas of AI and robotic service interaction already present ethical issues in practice. But all five areas will raise additional concerns in the future as these technologies develop further. These issues have serious consequences and it is imperative to research and address them now. I outline the relevant literatures that can guide this research. The paper fills a gap in recent work on AI and robotics in services. It expands views of service contexts involving robotics and AI, with important implications for public policy and applications of service technologies.

Suggested Citation

  • Russell Belk, 2021. "Ethical issues in service robotics and artificial intelligence," The Service Industries Journal, Taylor & Francis Journals, vol. 41(13-14), pages 860-876, October.
    • Handle: RePEc:taf:servic:v:41:y:2021:i:13-14:p:860-876
    DOI: 10.1080/02642069.2020.1727892
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    Cited by:

    1. Weiwei Jia & Han Li & Meimei Jiang & Liang Wu, 2023. "Melting the Psychological Boundary: How Interactive and Sensory Affordance Influence Users’ Adoption of Digital Heritage Service," Sustainability, MDPI, vol. 15(5), pages 1-21, February.
    2. Russell W. Belk & Daniel Belanche & Carlos Flavián, 2023. "Key concepts in artificial intelligence and technologies 4.0 in services," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 1-9, March.
    3. Vishwakarma, Laxmi Pandit & Singh, Rajesh Kr & Mishra, Ruchi & Demirkol, Denizhan & Daim, Tugrul, 2024. "The adoption of social robots in service operations: A comprehensive review," Technology in Society, Elsevier, vol. 76(C).
    4. Muhammad Rhies Khan & Mustaghis-Ur Rahman & Anita Laila & Ali Gohar & Sana Azhar, 2023. "Maintaining Business Ethics during COVID-19 Pandemic in Globalized World: A Comparison of Ethical Theories and Future Research Perspective," Journal of Economic Impact, Science Impact Publishers, vol. 5(1), pages 42-49.
    5. Ali, Omar & Murray, Peter A. & Momin, Mujtaba & Dwivedi, Yogesh K. & Malik, Tegwen, 2024. "The effects of artificial intelligence applications in educational settings: Challenges and strategies," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
    6. Sleep, Stefan & Gala, Prachi & Harrison, Dana E., 2023. "Removing silos to enable data-driven decisions: The importance of marketing and IT knowledge, cooperation, and information quality," Journal of Business Research, Elsevier, vol. 156(C).
    7. Jochen Wirtz & Valentina Pitardi, 2023. "How intelligent automation, service robots, and AI will reshape service products and their delivery," Italian Journal of Marketing, Springer, vol. 2023(3), pages 289-300, September.
    8. Ali, Omar & Murray, Peter A. & Momin, Mujtaba & Al-Anzi, Fawaz S., 2023. "The knowledge and innovation challenges of ChatGPT: A scoping review," Technology in Society, Elsevier, vol. 75(C).

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