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Internal capabilities, external cooperation and proactive CSR on financial performance

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  • Janthorn Sinthupundaja
  • N. Chiadamrong
  • Y. Kohda

Abstract

The impact of proactive corporate social responsibility on a firm’s financial performance has received considerable attention. Grounded in the knowledge-based view (KBV), we aimed to examine the importance of the causal combinations of knowledge-acquisition conditions, i.e. internal capabilities and forms of external cooperation (partner and customer), on supporting the engagement of proactive CSR and as complex antecedents of a firm’s financial performance. We empirically analyzed these relationships based on 54 service-sector firms listed in the Stock Exchange of Thailand using fuzzy set qualitative comparative analysis. The data were collected from each firm’s annual and other reports in 2015. Our findings suggest the importance of internal capabilities and forms of external cooperation that simultaneously support the engagement of proactive CSR as an important strategic mechanism for enhancing a firm’s financial performance based on the KBV. Further results indicate that neglecting any of these conditions could lead to low financial performance.

Suggested Citation

  • Janthorn Sinthupundaja & N. Chiadamrong & Y. Kohda, 2019. "Internal capabilities, external cooperation and proactive CSR on financial performance," The Service Industries Journal, Taylor & Francis Journals, vol. 39(15-16), pages 1099-1122, December.
    • Handle: RePEc:taf:servic:v:39:y:2019:i:15-16:p:1099-1122
    DOI: 10.1080/02642069.2018.1508459
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    Cited by:

    1. Kumar, Satish & Sahoo, Saumyaranjan & Lim, Weng Marc & Kraus, Sascha & Bamel, Umesh, 2022. "Fuzzy-set qualitative comparative analysis (fsQCA) in business and management research: A contemporary overview," Technological Forecasting and Social Change, Elsevier, vol. 178(C).
    2. Daniel Ogachi & Zeman Zoltan, 2020. "Corporate Social Responsibility and Firm Value Protection," IJFS, MDPI, vol. 8(4), pages 1-22, November.
    3. Kum-Sik Oh & Juyeon Rachel Han & So Ra Park, 2021. "The Influence of Hotel Employees’ Perception of CSR on Organizational Commitment: The Moderating Role of Job Level," Sustainability, MDPI, vol. 13(22), pages 1-16, November.
    4. Remo-Diez, Nieves & Mendaña-Cuervo, Cristina & Arenas-Parra, Mar, 2023. "Exploring the asymmetric impact of sustainability reporting on financial performance in the utilities sector: A longitudinal comparative analysis," Utilities Policy, Elsevier, vol. 84(C).
    5. Shilei Hu & Xiaohong Wang, 2021. "The Origin of Proactive Environmental Corporate Social Responsibility (ECSR) of Large Firms: Institutional Embeddedness—Driven, Family Involvement-Promoted, or Resource-Dependent?," Sustainability, MDPI, vol. 13(3), pages 1-23, January.
    6. Ozgur Ozdemir & Fatemeh Binesh & Ezgi Erkmen, 2022. "The effect of target’s CSR performance on M&A deal premiums: a case for service firms," Review of Managerial Science, Springer, vol. 16(4), pages 1001-1034, May.
    7. Wenbo Luo & Chuan Zhang & Minxin Li, 2022. "The influence of corporate social responsibilities on sustainable financial performance: Mediating role of shared vision capabilities and moderating role of entrepreneurship," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(5), pages 1266-1282, September.
    8. Asif Mahmood & Rana Tahir Naveed & Naveed Ahmad & Miklas Scholz & Muhammad Khalique & Mohammad Adnan, 2021. "Unleashing the Barriers to CSR Implementation in the SME Sector of a Developing Economy: A Thematic Analysis Approach," Sustainability, MDPI, vol. 13(22), pages 1-20, November.

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