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Productivity, efficiency and its determinant factors in hotels

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  • Justo De Jorge
  • Cristina Suárez

Abstract

This study assesses the total factor productivity, efficiency and its determinants in the hotel sector in the period 1999-2007, with the objective to analyze the management implications of these outcomes. The results show improvements in productivity due to innovation, with significant differences due to the geographic location, and a decrease in efficiency explained in terms of adaptation to supply. There are several factors determining the efficient leading hotels. First, the concentration market share to achieve efficiency gains. Second, a curvilinear (U) shape between efficiency and size of the hotel. Third, a higher degree of organizational autonomy is positively related to efficiency, but negatively related to the commitment to quality.

Suggested Citation

  • Justo De Jorge & Cristina Suárez, 2014. "Productivity, efficiency and its determinant factors in hotels," The Service Industries Journal, Taylor & Francis Journals, vol. 34(4), pages 354-372, February.
    • Handle: RePEc:taf:servic:v:34:y:2014:i:4:p:354-372
    DOI: 10.1080/02642069.2013.778977
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    References listed on IDEAS

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    1. Fried, Harold O. & Lovell, C. A. Knox & Schmidt, Shelton S. (ed.), 1993. "The Measurement of Productive Efficiency: Techniques and Applications," OUP Catalogue, Oxford University Press, number 9780195072181.
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    2. Roberto Gabriele, & Enrico Tundis, & Enrico Zaninotto, 2015. "Public Subsidies and Development of Hotel Industry: Evidence from a Place-based Policy," DEM Discussion Papers 2015/10, Department of Economics and Management.
    3. Christian Hernández-Guedes & Jorge V Pérez-Rodríguez & Casiano Manrique-de-Lara-Peñate, 2024. "Input inefficiencies in the hotel industry. A non-radial directional performance measurement," Tourism Economics, , vol. 30(7), pages 1753-1779, November.
    4. Leroux, Erick & Pupion, Pierre-Charles, 2018. "Factors of adoption of eco-labelling in hotel industry," Technological Forecasting and Social Change, Elsevier, vol. 129(C), pages 194-209.
    5. Angel Higuerey & Christian Viñan-Merecí & Zulema Malo-Montoya & Valentín-Alejandro Martínez-Fernández, 2020. "Data Envelopment Analysis (DEA) for Measuring the Efficiency of the Hotel Industry in Ecuador," Sustainability, MDPI, vol. 12(4), pages 1-18, February.
    6. Lado-Sestayo, Rubén & Fernández-Castro, Ángel Santiago, 2019. "The impact of tourist destination on hotel efficiency: A data envelopment analysis approach," European Journal of Operational Research, Elsevier, vol. 272(2), pages 674-686.
    7. Francisca J. Sánchez-Sánchez & Ana M. Sánchez-Sánchez, 2024. "Evaluating the efficiency and determinants of mass tourism in Spain: a tourist area perspective," Portuguese Economic Journal, Springer;Instituto Superior de Economia e Gestao, vol. 23(1), pages 111-145, January.
    8. Eleni Dimitriadou & Asimina Kouriati & Sofia Karampela & Anna Tafidou & Thomas Bournaris, 2023. "The Three Dimensions of Small Accommodation Businesses and Their Efficiency," Tourism and Hospitality, MDPI, vol. 4(3), pages 1-16, August.

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