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Innovation management in technology-related knowledge-intensive business services

Author

Listed:
  • Ville Ojanen
  • Yan Xin
  • Kah-Hin Chai

Abstract

This paper aims to contribute to the fragmented research fields of service innovation and knowledge-intensive business services (KIBS). On the basis of synthesis of results from extensive literature reviews as well from case studies in technology and engineering consultancies in Singapore, we have been able to develop a framework with propositions for investigating how KIBS, especially technology-related KIBS innovate and how does the internal and external knowledge and typical service characteristics (IHIP) affect service innovation in KIBS firms. Case studies have revealed different types of service innovations as well as enablers and barriers of innovative behaviour in technology-related KIBS and the developed framework as well as detailed hypotheses will be utilised in the future quantitative study for complementing the qualitative data. From the managerial point of view, the results and propositions may provide new insights for technology-related KIBS on how to promote knowledge processing activities and service innovation.

Suggested Citation

  • Ville Ojanen & Yan Xin & Kah-Hin Chai, 2009. "Innovation management in technology-related knowledge-intensive business services," International Journal of Entrepreneurship and Innovation Management, Inderscience Enterprises Ltd, vol. 10(2), pages 162-177.
    • Handle: RePEc:ids:ijeima:v:10:y:2009:i:2:p:162-177
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    Citations

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    Cited by:

    1. Salla Hurnonen & Paavo Ritala & Hanna-Kaisa Ellonen, 2016. "The Role Of Knowledge-Integration Practices In Service Innovation Projects," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(01), pages 1-27, January.
    2. Harkonen, Janne & Haapasalo, Harri & Hanninen, Kai, 2015. "Productisation: A review and research agenda," International Journal of Production Economics, Elsevier, vol. 164(C), pages 65-82.
    3. Francisco Mas-Verdú & Anthony Wensley & Martin Alba & José García Álvarez-Coque, 2011. "How much does KIBS contribute to the generation and diffusion of innovation?," Service Business, Springer;Pan-Pacific Business Association, vol. 5(3), pages 195-212, September.
    4. Sabine Biege & Gunter Lay & Christoph Zanker & Thomas Schmall, 2013. "Challenges of measuring service productivity in innovative, knowledge-intensive business services," The Service Industries Journal, Taylor & Francis Journals, vol. 33(3-4), pages 378-391, February.

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