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How to improve organisational results through knowledge management in knowledge-intensive business services

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  • Francisco Lara
  • Daniel Palacios-Marques
  • Carlos Alberto Devece

Abstract

In the future, the only sustainable competitive advantage will be the creation of collective and tacit knowledge. From a strategic point of view, and also from the directive management perspective, this is the type of knowledge that adds the greatest value to an organisation. However, it has not been easy to prove that there are positive effects when investments are made in knowledge assets and firm performance. We thus study the relationship between knowledge management and both tangible and intangible organisational results (ORs). Results are tested in 122 knowledge-intensive business services, and they confirm that this relationship is direct and positive, thereby suggesting that the introduction of this management tool improves ORs.

Suggested Citation

  • Francisco Lara & Daniel Palacios-Marques & Carlos Alberto Devece, 2011. "How to improve organisational results through knowledge management in knowledge-intensive business services," The Service Industries Journal, Taylor & Francis Journals, vol. 32(11), pages 1853-1863, March.
    • Handle: RePEc:taf:servic:v:32:y:2011:i:11:p:1853-1863
    DOI: 10.1080/02642069.2011.574283
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