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The Impact of Outsourcing Strategies on Information Systems Capabilities in the Hotel Industry

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  • Tomás F. Espino-Rodríguez
  • Antonia M. Gil-Padilla

Abstract

This work analyses the strategy of outsourcing information systems and information technology (IS/IT), considering the different activities comprising the IS/IT area. The literature on IS contains numerous works that analyse outsourcing, very few of which examine the relationship with the different types of capabilities in the IS/IT area and their strategic value. Most works centre on the motives for, and advantages of, the strategy of outsourcing the IS/IT area, while scant attention has been paid to the study of the long-term consequences of outsourcing. This work develops a theoretical model which is applied to the hotel sector and which shows that hotels following a more intensive outsourcing strategy develop fewer managerial capabilities related to knowledge in the management of IS/IT resources. This negative relationship extends to other types of capabilities typical of the area and to certain organisational capabilities. A negative relationship is also observed between the level of outsourcing and the strategic value given to the IS/IT area, which may lead to a lower potential for the development of competitive advantage.

Suggested Citation

  • Tomás F. Espino-Rodríguez & Antonia M. Gil-Padilla, 2007. "The Impact of Outsourcing Strategies on Information Systems Capabilities in the Hotel Industry," The Service Industries Journal, Taylor & Francis Journals, vol. 27(6), pages 757-777, September.
    • Handle: RePEc:taf:servic:v:27:y:2007:i:6:p:757-777
    DOI: 10.1080/02642060701453247
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    References listed on IDEAS

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    1. Ingemar Dierickx & Karel Cool, 1989. "Asset Stock Accumulation and Sustainability of Competitive Advantage," Management Science, INFORMS, vol. 35(12), pages 1504-1511, December.
    2. Gregory G. Dess, 1987. "Consensus on strategy formulation and organizational performance: Competitors in a fragmented industry," Strategic Management Journal, Wiley Blackwell, vol. 8(3), pages 259-277, May.
    3. Ingemar Dierickx & Karel Cool, 1989. "Asset Stock Accumulation and the Sustainability of Competitive Advantage: Reply," Management Science, INFORMS, vol. 35(12), pages 1514-1514, December.
    4. Thomas C. Powell & Anne Dent‐Micallef, 1997. "Information technology as competitive advantage: the role of human, business, and technology resources," Strategic Management Journal, Wiley Blackwell, vol. 18(5), pages 375-405, May.
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    Cited by:

    1. Tomás F. Espino-Rodríguez & Juan Carlos Ramírez-Fierro, 2018. "Outsourcing Performance in Hotels: Evaluating Partnership Quality," Sustainability, MDPI, vol. 10(8), pages 1-19, August.
    2. Reyes Gonzalez & Juan Llopis & Jose Gasco, 2010. "What do we know about outsourcing in hotels?," The Service Industries Journal, Taylor & Francis Journals, vol. 31(10), pages 1669-1682, March.
    3. Tomás F. Espino-Rodríguez, 2023. "Research on Outsourcing by Hotel Firms: Current State and Future Directions," Tourism and Hospitality, MDPI, vol. 4(1), pages 1-15, January.
    4. Derek Voigt & Nelson Casarotto Filho & Mayara Atherino Macedo & Thais Guerra Braga & Rodrigo Ulisses Garbin da Rocha, 2019. "Performance Evaluation of Reverse Logistics: Opportunities for Future Research," Sustainability, MDPI, vol. 11(19), pages 1-17, September.
    5. Begoña Fuster & Adelaida Lillo-Bañuls & Carmen Martínez-Mora, 2018. "Offshoring of services as a competitive strategy in the tourism industry," Tourism Economics, , vol. 24(8), pages 963-979, December.
    6. Main Naser Alolayyan & Ahmmed Saadi Ibrahem, 2021. "Proposed Mathematical Model to Study and Analyze the Relationship Between Operational Flexibility Dimensions and Hospital Performance," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 22(4), pages 289-305, December.

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