Enhancing knowledge-based service quality: A knowledge management perspective
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DOI: 10.1080/02642060600898328
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Cited by:
- Li-Su Huang & Cheng-Po Lai, 2014. "Critical Success Factors For Knowledge Management Implementation In Life Insurance Enterprises," International Journal of Management and Marketing Research, The Institute for Business and Finance Research, vol. 7(2), pages 79-89.
- Lan Li & Hsin-Chieh Kung & Fu-Sheng Tsai & Chih-Fang Liu & Kun-Hwa Lu, 2018. "Service Learning, Service Climate, and Service-Based Social Innovation for Sustainability," Sustainability, MDPI, vol. 10(7), pages 1-12, July.
- Syed Jamal Abdul Nasir Syed Mohamad & Nor Shahrul Nizam Muhamad Nor & Amily Fikry & Muhammad Ridzuan Abdul Aziz, 2023. "The Effect of Organizational Innovation Mediates between Knowledge Management Capabilities and Hotel Performance: A Conceptual Analysis," Information Management and Business Review, AMH International, vol. 15(3), pages 510-524.
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