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Factors Affecting Public Servants’ Trust in Citizens: A Case Study of South Korean Central Government Officials

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  • Sook Jong Lee
  • Hi Jeong Yu

Abstract

Most studies of governance have emphasized that trust in government enhances government-citizen cooperation and induces the compliance of citizens with public policies. However, the scope of government-citizen collaboration has been limited to the trust that citizens hold toward their government. True collaborative governance would not work effectively if public servants did not have trust in citizens and were unwilling to engage with them in the public administration process. Given the small number of studies on the trust of public servants in citizens, we measure the trust in citizens by South Korean central government officials and analyze its determinants. Drawing upon surveys of about 250 public servants in South Korea’s central government, this study finds that factors affecting public servants’ trust in citizens are ranked as follows: their individual propensity to trust, their perception of citizens’ integrity, their engagement in coordination relations with citizens, their perception of citizens’ trust in government functions, their perception of citizens’ benevolence, and their engagement in command relations with citizens.

Suggested Citation

  • Sook Jong Lee & Hi Jeong Yu, 2013. "Factors Affecting Public Servants’ Trust in Citizens: A Case Study of South Korean Central Government Officials," International Review of Public Administration, Taylor & Francis Journals, vol. 18(3), pages 85-114, December.
    • Handle: RePEc:taf:rrpaxx:v:18:y:2013:i:3:p:85-114
    DOI: 10.1080/12294659.2013.10805265
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    References listed on IDEAS

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    1. Hetherington, Marc J., 1998. "The Political Relevance of Political Trust," American Political Science Review, Cambridge University Press, vol. 92(4), pages 791-808, December.
    2. Chang-Won Lee, 2004. "A Critical Review on The Administrative Reforms in The Korean Central Government: A Case Study of The Kim Dae-Jung Administration," International Review of Public Administration, Taylor & Francis Journals, vol. 9(1), pages 113-120, July.
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    Cited by:

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    2. Joachim Åström, 2020. "Participatory Urban Planning: What Would Make Planners Trust the Citizens?," Urban Planning, Cogitatio Press, vol. 5(2), pages 84-93.
    3. Dzandu, Michael D., 2023. "Antecedent, behaviour, and consequence (a-b-c) of deploying the contact tracing app in response to COVID-19: Evidence from Europe," Technological Forecasting and Social Change, Elsevier, vol. 187(C).

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